Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

54% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
1.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

When I first started I loved this company, actually up until the day I along with 136 other FT employees and 70 something contractors were laid-off the day of the earnings call. Super nice move the CEO did to look good to the street. The people for the most part were amazing even though there was little organization in a lot of areas as the company was 'growing'. People worked together to keep the culture in a healthy place, w/l balance is highly encouraged.

Cons

Where do I begin? The day of the lay offs came and we all received a meeting invite 40 minutes prior to the announcement where the CEO very stone faced stated the cuts. Those who were cut got 10 minutes (which HR literally counted down for you) to hear the details/ask questions. OK sure, we've all sadly been here before but through the economic climate we expected Upwork to handle us a bit better with the way the CEO was talking in weekly ConnectUp meetings. Boy were we all wrong. We were sent and signed an agreement and the following week sent an amended agreement for half the agreed upon original severance amount and HR called everyone individually telling us that we needed to sign that day to save on taxes, it was the same as the original amount just different verbiage etc, straight LYING to us. A majority of us thankfully have experienced lay-offs before and/or have friends in the legal world who advised not to sign the amended agreement. Those that did lost half their little severance (not a great package either way in this climate---thanks CEO). I have NEVER seen a company treat laid-off employees so poorly. They should be ashamed of themselves, especially leadership and the HR team who made the phone calls. Beyond a shadow of a doubt, it frightens me that these individuals can look themselves in the mirror or sleep at night. I then learned managers were allowed to pick and choose who stayed and who went which added insult to injury, so performance did not matter which explained a lot of why my colleagues were laid-off and why others stayed. Do not listen to the 'selling points' that may be spun while looking into this organization like I and many of my colleagues did. We all regret what we thought we once loved.

1.0
Jul 6, 2021

They can't get out of their own way

Recommend
CEO approval
Business Outlook

Pros

The mission and vision is inspiring.

Cons

Upwork is so focused on process, lengthy memos, documentation, and bureaucracy that they are unable to achieve the high Performance and agile Culture needed to be successful. Leadership is obsessed with building talent density yet focuses solely on the handful of employees identified as "top hipo talent". The hybrid model limits the ability to attract and retain talent and there is an ongoing revolving door of attrition. A lot of talk but not much follow through action.

2.0
Nov 13, 2020

Lost their way

Recommend
CEO approval
Business Outlook

Pros

They've built a great office and expanded it out to another floor in the building. The perks are great with free lunches, drinks and snack along with cell phone and gym reimbursements. I will give the leadership kudos in how they've handed Covid and the social unrest in 2020. They've gone out of their way to make sure employees feel safe and support in these difficult times.

Cons

There is one major problem that most of the other problems I see at the company stem from. The leadership critically overestimated the growth the company would see in the near future. They went into overdrive in hiring based on that belief. What happened from there is AEs were pushing hard to oversell to a market that wasn't there. AMs got accounts that didn't have the room to expand. All parts of the sales org had trouble meeting their goals and the pressure of failure spread throughout the company. That failure weighs on everyone and makes the job a heavy grind. Eventually it caught up with the company in forcing them to layoff a huge portion of the sales team. And let's talk about that leadership. There is a lack of a people-first leaders, particularly as you move up the ladder. Many of them were successful ICs, but I think they lack the innate ability to reach people that allows for them to successfully lead and coach them. There are some that are good people leaders, but there are more that aren't than are.

Viewing 25 - 27 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.