Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

54% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
1.0
Jun 12, 2023

Corporate Greed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits offered at Upwork were great. Unlimited PTO, 401k with Match, Parental Leave Policy, etc.

Cons

When you first join the organization- they rally around you and sell you on the plan, the mission. Slowly over time you start to realize that the plan doesn't exist- every week you are pivoting a different direction, have different goals, difference focus points. When you question the changes- you are seen as someone who resists change, or someone who just doesn't understand a "fast-moving, corporate environment". You are told for months that layoffs aren't coming, that everyone should feel safe and secure in their roles. Then....boom. 137 corporate employees all let go, and what wasn't shared was many of our own freelancers were also part of the layoff. Severance agreements go out. People sign them. Then days later, they send out an addendum- stating an error was made and that the offered severance will be significantly less. Those who refused to sign received calls from HR, they said the amount would total to be the same, and we would receive our payments quicker and with less tax. ALL LIES! When I asked for that to be sent in writing, not surprising, they wouldn't send it. The final day for our severance to be paid out- they send us the wrong amounts. Emails go to HR with no response and then by end of day we receive wire transfers with the additional owed sum. I just never imagined this would be my experience with this company. The second we were let go, we were not treated with respect and dignity. We were treated like a nuisance. I'm so disappointed in this organization- we all deserved so much better.

1.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Work at home Wednesday was a useful perk. Free food was particularly helpful at the Mountain View location since it's quite a drive to any restaurants (unless you wanted to eat at the Symantec cafe)

Cons

While it was still oDesk the company was great but nothing seemed to work after the merger. The politics between the former-oDeskers and former-Elancers really slowed everything down to a crawl (or even backwards).

2.0
Sep 24, 2024

Run far and fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and ability to work from home

Cons

If I’m not demoralized enough daily by the company’s inability to listen to its customers and deliver on its mission, my supervisor will step in with public critique despite rush deadlines and changing processes. Leadership blames everyone but themselves for revenue shortcomings, which leads to lots of finger pointing and a workforce that is so scared of layoffs they need to point out each other’s shortcomings and step over each other. The company continually prioritizes short term gain rather than a healthy platform, hiring people who have never heard or used Upwork to improve it without listening to customers who use it. The salary I received was great at first, but I haven’t had a raise since. Promotions are rare, a supervisor told me “just do the job you were hired to do. There’s no room for growth for you here”

Viewing 22 - 24 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.