They can't get out of their own way - Human Resources Upwork Employee Review

1.0
Jul 6, 2021
Recommend
CEO approval
Business Outlook

Pros

The mission and vision is inspiring.

Cons

Upwork is so focused on process, lengthy memos, documentation, and bureaucracy that they are unable to achieve the high Performance and agile Culture needed to be successful. Leadership is obsessed with building talent density yet focuses solely on the handful of employees identified as "top hipo talent". The hybrid model limits the ability to attract and retain talent and there is an ongoing revolving door of attrition. A lot of talk but not much follow through action.

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5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, very approachable, interesting problems

Cons

A lot of short term thinking and near future optimization

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

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