Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

54% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
1.0
May 7, 2024

Toxic Management

Recommend
CEO approval
Business Outlook

Pros

The only thing I can think of is that it's remote

Cons

As a former employee of Upwork, I had high hopes when I initially joined the company. Unfortunately, my experience was marred by a toxic management culture and ineffective communication practices. Toxic Management: During my time there, I felt that the management lacked transparency and accountability. Instead of fostering a supportive environment where employees could thrive, the leadership frequently dismissed constructive feedback and criticism, leaving many team members feeling unheard and undervalued. It seemed that promotions and recognition were based more on favoritism than merit, which demotivated those striving to advance through hard work. Passive-Aggressive Communication: Communication via Slack, which was the primary mode of internal messaging, became a source of anxiety rather than clarity. Managers would often send passive-aggressive messages that only added to the stress of the daily workload. Rather than addressing issues openly, conversations would often take on a tone that felt condescending, further contributing to a tense and uncomfortable work environment. Final Thoughts: While there were talented and dedicated people at Upwork, the prevailing management style undermined morale and productivity. I hope the company takes meaningful steps toward creating a healthier, more supportive culture for its employees.

3.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

- Pay was fine - Mostly good people, at least when I was there - Decent tools

Cons

- Constant priority shifting with leadership - Discrimination against people who take parental leave - Dishonest politicians are promoted or hired into senior leadership positions. - Lack of common sense in strategy - Surprisingly anti-remote for a company that provides jobs to remote contractors - Upwork had my previous review removed. Be warned that the score is inflated due to negative reviews being targeted.

2.0
Jun 29, 2023
Recommend
CEO approval
Business Outlook

Pros

- You get exposure to selling to a global audience and to major decision-making personas. - Flexibility in how you work, whether at the office or remote. - Officer perks - WFH stipend - The people who go into the office are amazing - Tech stack is amazing; Gong, Salesforce, Outreach, G-Suite, ZoomInfo, SalesNav, VidYard.

Cons

- BDR promotional path is shaky at best. Basically, the BDRs don't get promoted- like ever. - The organization is ran like College greek life- you need to hang with the cool crowd to even have a chance of upward mobility. - They set unrealistic KPIs and quota. Prior to a round of layoffs the sales projections were completely off. Nobody was making quota. - Very open sourced when it comes to learning. Managers are more caught up in new interviews than actually pulling reports and assisting with strategy to win new business. - Recruiter lied about quota attainment, so this is your red herring. - Sales Ops is no use for actual sales reps. As a BDR you will spend more time doing administrative work instead of actually doing your daily metrics and selling. Plethora of duplicate accounts, and bogus leads so be ready for that.

Viewing 37 - 39 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.