UPS reviews

3.4

55% would recommend to a friend

(36,766 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
1.0
Mar 15, 2024
Recommend
CEO approval
Business Outlook

Pros

UPS used to be a decent place to work

Cons

The executive leadership has issued a mandatory "Return to Work" policy whereby everyone needs to be in the office 5 days a week. There are no exceptions (outside of individual IT contributors without direct reports and senior management that excuse themselves from the policies they put in place). Many people in major US cities travel almost 2 hours to get to the office. I believe this is part of a planned attrition strategy to reduce US workforce and increase presence in India where labor is cheaper. This 0 flexibility policy makes UPS one of the worst places I have ever worked and will make it nearly impossible to attract management talent. Additionally, these changes come in the midsts of mass layoffs. So in addition to coming to work 5 days a week, the workload has increased.

1.0
Feb 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Good immediate bosses Decent work life balance

Cons

Corporate leadership is retrenching people at will to cover themselves Stubborn management teams Tone deaf communication Long serving employees who are resistant to change Poor benefits Uncaring human resource Strong drivers union in USA that cost the company a lot of money every 5 years during renegotiations, impacting everyone. Poor shuttle bus service for employees

3.0
Feb 28, 2021
Recommend
CEO approval
Business Outlook

Pros

-They pay well; I have to give them that. -Many opportunities to move around the company to land in a team that you like, doing work that you enjoy.

Cons

-The right hand doesn't know what the left hand is doing. Constantly changing priorities and tasks. Most of the time, I don't know what I'll be doing day to day, or even hour to hour within the same day. -While it didn't start out this way, my job has devolved into a perpetual fire drill. I almost never get to take lunch anymore because there's always some fire to put out, and my hours are steadily getting longer and longer. -Project plans? Milestones? Deadlines? Your deadline is ASAP and your project plan is don't screw up. -All too frequently, some one-off analysis you only had 2 hours to slam out becomes the basis for some greater project, and now the VP is quoting it in meetings, and all future work you do for the next 6 months has to tie out to that thing you did on the fly when you should have been taking your lunch. -Little appetite for change or nuance, and a huge emphasis on not surprising people. If base data updates or methodology improves, too bad, continue using the outdated (i.e. less accurate) version of your analyses. We dare not surprise the Big Boss with numbers that were different from the ones we showed him two months ago.

Viewing 82 - 84 of 36,766 Reviews

Glassdoor has 40,971 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.