UPS reviews

3.4

55% would recommend to a friend

(36,767 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
5.0
Jul 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Early morning hours allow you to go to school or have a second full time job. They pay up to $5250 a year for you to go to school and that starts they day you are hired. Great medical benefits and as a part time worker who else gets a health insurance plan with a zero dollar premium.

Cons

It gets to be hard waking up at 3am to move boxes.

1.0
Feb 16, 2019
Recommend
CEO approval
Business Outlook

Pros

There is a sense of pride in doing the physical work. They do offer great benefits if you make it through the gauntlet. I have great respect for those that just put their headphones in and ignore incessant talking down.

Cons

No matter how much you are willing to adjust and do it is never enough. You can give it 110% and they will demand 120%. Give the 120% and they demand 130%. Almost comical when being barked by an extremely immature adult-child supervisor. The benefits are intriguing and can really be a good thing but you really have to weigh your dignity vs benefits. The pay alone is ridiculously small compared to the large demand always put on you. If you are the type of person that enjoys waking up at 2:30am and going to work for a mere 3 hours and getting paid a lousy $20 after taxes and other deductions all while having an unqualified supervisor treating you like garbage then this is the job for you!

1.0
Jan 11, 2019
Recommend
CEO approval
Business Outlook

Pros

(Each PRO comes with a CON, see below) -UPS is established; it isn't going anywhere, so there is little risk. You can work here 'til you die. -UPS will subsidize your education, and has great "additional benefits" like cell plan and rental car discounts -Vacation starts at 2 weeks, plus 5 additional "discretionary days". Every 5 years, you gain another week. -The pay is good (at face value...) -Profit sharing bonuses for FT supervisors is called MIP, and starts at ~17% of your annual salary.

Cons

-As a large company, chances for paid advancement are minimal. Horizontal "promotions" are very common (aka change in role without increase in pay) -As a FT employee, your work day will be 10 hours or more, which makes scheduling time for any out-of-work activities difficult -Vacation scheduling is seniority-based, and the holidays are blacked-out (no vacation allowed from Thanksgiving week through the 2nd week of January) -Pay is based on a 10 hour work day. The reason you are paid decently is because you work way too many hours. -During holidays and "peak", you will often work 14+ hour days. FT positions do not pay overtime. -The MIP is based on performance of seemingly random metrics. It was very common for UPS to have record-breaking profit, but for the MIP metrics to demonstrate 70% effectiveness. Therefore, you would get 70% of 17% -In addition, the MIP needs to vest before you can access it. 20% vests each year. Therefore, you are only getting 20% of 70% of 17% of your salary...or ~2%. Obviously the longer you stay, the better this becomes... but don't expect to touch that bonus for about a decade. -As UPS is a 24-hour company, there are many shifts that run at bizarre hours of the day. You can be "volun-told" to be on one of these shifts with very little notice. If you turn it down, kiss your chance for advancement goodbye. -It's basically a competition of who will admit to working under the worst conditions. If you complain about a 14 hour day, expect 400 people to say "You think that's bad, I used to work 16 hour days!" You won't get sympathy -- the terrible work/life balance is part of the culture.

Viewing 85 - 87 of 36,767 Reviews

Glassdoor has 40,972 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.