Tripadvisor reviews

3.5

51% would recommend to a friend

(1,372 total reviews)
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Matt Goldberg

24% approve of CEO

23% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 18, 2019

Waste of time

Recommend
CEO approval
Business Outlook

Pros

- standard Dublin perks: health, lunch 3 days pw, snacks, - central office location - some very talented colleagues

Cons

This company’s first and only priority is revenue, by all means, any mean, period, as they have struggled for years to innovate and monetize their traffic, which by now purely constitutional (IE: read reviews) Everything else comes after: product, employees’ satisfaction and retention, reputation, carrier progression, work experience, credibility and so on. Every single activity, initiative and change is aimed at either increasing revenue or reduce costs and payouts. Here are some of the weaknesses in my personal view: -lack of real human values -lack of long term vision -targets designed not to be paid out, nor understood by reps -incorrect payouts -unequal target settings between reps -incorrect cpc retribution -unresolved payout mistakes -penalization of high performing reps -lack of interest for anything that does not generate revenue I could go on and on, having lived that toxic environment for long time, but the biggest disappointment was in relation to how they treat their staff: employees are simply workers, individual contributors, just a number. If one leaves, the next one comes without any concerns. When 80% of your staff has been in the company for less than 12 months, you'd expect someone to raise the point. But in TA nobody cares about the elephant in the room, everybody is too busy telling Stephen Kaufer how much of a great leader he is, bringing home their own salaries and pretend everything is awesome, you got it! And if you mention anything, you will be addressed as negative, a bad influence, toxic, the reason why staff turnover is so high! This inability, or unwillingness, to take their responsibilities and push the blame back on the individuals is what makes this place a sad place. You are great when you are first employed, if you decide to leave you are a nobody, worth losing. As a results sales people are sad and disillusioned after 3 months. Personally, I would NOT recommend Tripadvisor to anyone: the name might look good on your CV but you could be learning and growing professionally elsewhere, being valued and made feel special, and actually enjoying the whole process.

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Tripadvisor Response
7y
I am very pleased to hear your thoughts on your colleagues. I wholeheartedly agree that we have some extremely talented people working in TripAdvisor, and I feel privileged to work with them on a daily basis. As a sales organisation we do put a high value on driving revenue for the business, as we look to continually grow, and this is something our sales teams understands and embraces by utilising their initiative, determination and fortitude. This can particularly become relevant in the more challenging times that all sales teams can go through. I am lucky to be able to work with a number of colleagues here who role model these traits and have continued to develop these and grow their careers. Our compensation plan is designed to reward individuals who display great performance and is very competitive within the market. One of TripAdvisor’s core values is, “We Believe in Transparency” and this is showcased daily with our open door policy. I, along with all managers, will always welcome constructive feedback that is focused on the betterment of the entire business. Our CEO holds regular forums to address all questions asked, and most recently visited our Dublin site in March to speak with all team members which I hope you took the opportunity to attend. I welcome all feedback and discussion and would encourage all team members to speak with me directly on any issues. Even though it is noted that you have left the business, I still welcome you to reach out to me directly and we can arrange a time to discuss further. Sam Thompson
5.0
Apr 18, 2019
Recommend
CEO approval
Business Outlook

Pros

* Everyone I have encountered have been incredibly smart, great teachers, and have more kindness and patience in them than most other people. I can't say enough good things not only about the people in my team, but every single person I encounter on a day-to-day basis * Best of both worlds: Better benefits than any small company I've ever worked for (lots of vacation time, flexible hours, mentorship opportunities, good health/dental/vision) as well as the great pay of a larger company. * Willing to spend money to get employees what they need to do their job (as long as you don't abuse it) which can't be said for every company. * The gym on-site is more than just some machines: they have people come in and teach group classes, have an incredibly smart trainer (shoutout to Andrew!) who will take the time to make a personalized workout plan for you free of charge, have deals with companies to help with meal planning and diets, they are currently running a series of classes on meditation and helping manage stress. * More than any company, they do seem to truly care about their employees as people. *** Very big culture of inclusiveness. Something that can be hard to find in the software world and that I am a huge fan of. * This isn't really a huge pro, just something I like a lot: There is a volunteer day where everyone in the company goes and volunteers for the day to help give back to your community, as well as you can volunteer on your own time and TA will donate money to charity based on how many hours you volunteered (like getting paid to volunteer, but your paycheck goes to the charity).

Cons

Nothing that is unique to TA. Every negative I have is one that comes with the role, and even then TA makes it less awful than other places I've been.

5.0
Apr 17, 2019

Love Change?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities - lots of change

Cons

Need to be comfortable with change

Viewing 817 - 819 of 1,372 Reviews

Glassdoor has 1,692 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.