Unrealistic expectations, I was in a heavy processing role and was provided with one months training, after that you’re expected to achieve a 98.5% accuracy rate, you’re also monitored for how quickly you process tasks so finding the balance between accuracy and timeliness is borderline impossible. Management will never be happy until your numbers are the same as the employees based in China, in my opinion they have a complete lack of understanding of working cultures for different regions. This probably explains why certain teams are 70-80% Chinese and lack diversity… why even have a London office? They make employees take quarterly exams… The company has no org chart, you see hundreds of people each day with no clue who they are or what they do. I’m not sure I’m allowed to share the exact wording of the employee contract but there are some terms i’m surprised are even legal… for anyone thinking of joining I advise asking to see a copy of all contract terms before handing your notice in to your current company, especially if your type of role has overtime. Was told on a Wednesday that the following week we would be returning to three days a week in the office, little warning, no consultation and no consideration to their employees personal schedules. For those thinking of joining, at the interview stage it’s important you discuss in depth what the targets are for your role and how success will be measured because the bonus will be very hard to achieve. Overall I think this is a soulless company, in my work history the shortest time I’ve spent at a company was three years, at TikTok I wanted to leave after three months.
