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      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      3.5

      64% would recommend to a friend

      (6,791 total reviews)
      avatar

      David Cordani

      65% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

      Reviews by job title

      7K reviews
      2.0
      Apr 11, 2025

      Cold Calling sales job

      Personal advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and PTO was great Employees were really nice.

      Cons

      -The job is essentially a cold calling sales job. Most of the customers you outreach to do not want to be bothered and hang up on you. Combine that with an unrealistic say yes rate of 90% to customers who didn't even ask for your services. -Training was all over the place. -The systems and processes were outdated. Had to navigate through five or six systems for every call and most steps were redundant. Like using three systems to essentially log the same information instead of them being connected. -Time was extremely micromanaged. Every single minute of your day had to be accounted for using one of the many systems. -Health benefits were very expensive especially since this is a health insurance company.

      avatar
      The Cigna Group Response
      1y
      Thank you for sharing your experience with us. We're always looking for feedback, and we appreciate your input.
      3.0
      Mar 5, 2025

      All about the money

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For nearly 12 years Cigna seemed committed to doing the right thing for customers, providers, and employees.

      Cons

      They have lost their souls. Mistreating customers, providers, and employees to improve their bottom line... and c-suite.

      avatar
      The Cigna Group Response
      1y
      Thank you for sharing your experience with us. We're always looking for feedback, and we appreciate your input.
      2.0
      Feb 28, 2025

      Used to be great but quickly going down hill

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only reason I stay is because I’m comfortable. My coworkers and direct manager is great but beyond that not much. I guess the cafeteria is a plus. 401k and pto is decent.

      Cons

      Bonus, pay, and promotions are sketchy at best. Upper management has a huge lack of transparency and it is blatantly clear the upper management generally just doesn’t care about the employees. The required return to office but slashed the bonus’ and the raises don’t even match inflation. Insurance is okay but not the best.

      avatar
      The Cigna Group Response
      1y
      All feedback is important to us and we take your comments very seriously. Thank you for sharing your experience with us. We're sorry to hear about your experience at The Cigna Group.
      Viewing 292 - 294 of 6,791 Reviews
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      ReviewsThe Cigna Group reviews

      Glassdoor has 7,526 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.