The Cigna Group reviews

3.5

64% would recommend to a friend

(6,792 total reviews)
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David Cordani

66% approve of CEO

55% positive business outlook

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

7K reviews
1.0
Apr 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- work from home if you are disabled and INSIST - Interesting job experience - Great flexible hours - Chance for overtime - Some of the trainers are excellent when you are able to talk to them

Cons

- Insisting for months that I would be required to drive into the new office (50 mile round trip) despite being EPILEPTIC and deemed by my Drs unsafe to drive with multiple ADA papers!! After multiple meetings and frustration to the point where I had to be blunt and let them know they would be firing me specifically for disability related reasons, they relented. - Not enough training!! The "articles" only show you a few types of claims and describe the system as though you are fluent in it. If you are a hands on learner, someone who is unable to get it within the first month, someone whos performance will tank when you are stuck in the "question queue" trying to complete a claim, RUN. Apply elsewhere!! - Some trainers wanted to be DONE and did not want to have to put in their time training new employees. This led to multiple people in my group not knowing how to do some types of claims and needing extra help and being placed in a learning curve. - Managers will tell you the quality of the claim is important, not so much the speed. They will go back on this when it takes you longer to fix a claim with 200 error lines and will have a "performance meeting" telling you they are disappointed it took so long.... Its a roulette wheel on if you get a claim that takes a few minutes or one that takes longer and you can guarantee you WILL be yelled at if you get one that takes longer and that is out of your control.

1.0
Mar 24, 2024

Shareholders are priority

Recommend
CEO approval
Business Outlook

Pros

Used to be a great company in 2020

Cons

So many that I can't write them all down. but here is a summary. Many (silent) Layoffs to keep stock prices up and cost low, forcing EVERYONE into a Cigna office regardless of being hired remotely, Merit increase of 3% for top performers which is less than cost of living increase, Also many shady business practices leading to fines and lawsuits.

1.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

I really can’t think of anything positive. Once Cigna took over Express Scripts, everything went downhill in a hurry. Benefits are meh

Cons

I’ll just put it this way, employees are overworked and underpaid. There is no such thing as a work-life balance at Cigna. Towards the end of my time at Cigna, I spent more time working than I did with my girlfriend, and even that wasn’t enough for management. To this day, that team is still understaffed. Management still wants to bring on new alerts without proper staffing, and then gets upset when something gets missed or isn’t triaged within 24 hours. management likes to play Mickey Mouse games with mid-level employees. Mind you I was also working 70+ hours a week just trying to stay ahead. Despite being one of the hardest working and dedicated employee, because I came from Express Scripts I was treated differently than the team that came from Cigna. My colleague and I both from Express Scripts feel like we were both forced out of our positions because we were from the Express Scripts side of the house. We were scrutinized more and given more tasks than anybody else on that team. My last few months at Cigna were hell. I was told that I wouldn’t considered for any type of promotion to an open position, despite my stellar performance, year in and year out. Also management will try to retaliate against you for refusing to cover for their mistake. Mind you this was a well document case of retaliation and HR did nothing. as a matter fact, the environment got even more toxic after I went to HR and the retaliation got worse. If anybody is looking to interview at Cigna, I say run away. Your mental well-being is not worth it. If you’re working here still, in order to get what you’re worth, you need to jump ship ASAP. I’ll just put it this way. I had a ton of certifications and the amount of experience that I had I was making $25K below what I should’ve been. When asking for a raise based certifications earned during the year, I was flat out told no. if you see anybody posting positively for this company, they’re probably bots.

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