The Cigna Group reviews

3.5

64% would recommend to a friend

(6,780 total reviews)
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David Cordani

66% approve of CEO

55% positive business outlook

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

7K reviews
2.0
Jul 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Cash compensation is very favorable compared to Fortune 500s, in spite of lack of cash bonuses.

Cons

Bonuses through stock options are of very little worth to rank and file employees. Cash bonuses would have been much better. eLearning system and abolition of paid classes and conferences, coupled with a constant crisis-mode crunchtime operation, means professional advancement is very challenging and must be engaged in on your own time (outside work hours). Internal mobility has been severely curtailed due to frequent internal reorganization and hiring freezes. Employee satisfaction and trust has plummeted since the heydays of the 80's and early 90's. Since the late 90's to today, management has pursued aggressive cost reduction, downsizing, and outsourcing that has eroded employee morale and trust. Retention of new and highly skilled employees is low, with those left behind electing to do so mainly because of proximity to retirement age.

3.0
Jun 16, 2008

Mixed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

interesting work, good comp and benefits

Cons

Very political. Only opportunities are for financial professionals.

3.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

CIGNA is a national company that can leverage it's financial strength and size. There is no penny pinching here. The CIGNA name and brand recognition is strong. In an industry where providers and insurance companies are at constant odds, CIGNA has one of the best reputations and relationships with providers. Although not always the most competitively priced, CIGNA presents a high level of value and a high level of customer service that has all but disappeared in this industry. Customer retention is very high and in some markets is more than double the competitions retention levels. Personal satisfaction comes in those victory stories you hear when a members life has been improved or even saved because somebody within CIGNA cared enough to do something. The company internally promotes caring.

Cons

CIGNA is a national company which is good and bad. Sometimes we are too big to get moving fast enough. CIGNA can interpret and read the market environment very well and then develop a product for the market conditions. CIGNA operates in a "hurry-up, wait and see" mode. They conceptualize the product, devise the product, perfect the product and then sit back and shelve the product. CIGNA would rather watch how United HealthCare and Aetna do with it before they market it. Far too conservative in their approach. This has hurt them in the past. As the market was embracing the CDHP movement, CIGNA developed the product for CDHP and then the the tools to accompany the CDHP. Then CIGNA sat on their hands; too timid to act (actuaial fear). Aetna and United HealthCare went out full speed ahead and took a huge chunk of CIGNA's National account business and then beat CIGNA to the punch in the Middle Market (many companies rarely switch carriers in the Middle Market in less than 8 years). Finally, the employee health benefits (an oxymoron) are horrible most particularly if you have children, a chronic illness or are expecting to undergo a major procedure. Although the monthly contribution has decreased a bit the out of pocket expenses are through the roof. Ancillary benefits (life, dental & 401K etc) are sufficient.

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