Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 556 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 460 reviews)); "Work from home is great" ((in 399 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 382 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 320 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 328 reviews)); "bad managers are not removed" ((in 144 reviews)); "No training and coaching." ((in 140 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 98 reviews)); "Layoffs are common and job stability is a concern" ((in 58 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,780 total reviews)

David Cordani

67% approve of CEO

56% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Mar 30, 2026

Great Culture, Below Average Pay and Benefits

Senior underwriter ii

Recommend

CEO approval

Business Outlook

Pros

- Direct and indirect teams are friendly and approachable - Managers generally care about their direct reports - Flexible schedule, especially during slower times of the year. - Beautiful office and convenient location; plenty of parking (and is free!) - Onsite gym and cafe

Cons

- The biggest con of all is the pay. I'm significantly underpaid compared to my peers at other companies. Management will use a variety of excuses to allow this, such as, "your pay is inline with your peers here". Underpaying the department isn't a valid rationale. - Long work hours during the Spring-Summer. It can be very overwhelming. - Benefits are lackluster, especially insurance! I'm shocked how it can be so poor, given they are a Health Insurance company - PTO can be difficult to take. Busiest times of year are during Spring-Summer; precisely when people want to take it. - Taking PTO can be frustrating; even though it's typically approved, work is left for you to return to. This disincentives taking PTO, especially when it's busy.

The Cigna Group Response

2mo

Thank you for sharing your experience. Our goal is to create an environment where our team members feel safe and supported, and your feedback will help us moving forward.

2.0

Mar 27, 2026

Ok Employer, Many Other Companies Better

Senior applications developer

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance, not micro-managed.

Cons

No training, no sense of direction, below average salary, poor leadership, little room for advancement.

The Cigna Group Response

2mo

Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.

2.0

Mar 27, 2026

Poor benefits and a lot of micromanagement while leaving concerns unheard

Senior technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Consistent work schedule, some good non-medical insurance related benefits

Cons

Insurance cost is too high with high deductibles and information when finding care is incorrect more often than not, micro management is rampant but is only one way as many concerns or questions about processes and policies are brushed off until it becomes a widespread issue, job stability has gone down due to outsourcing consultants and replacing many job tasks with AI systems.

The Cigna Group Response

2mo

Thank you for your transparency about your experience. We need feedback like yours to continue making The Cigna Group a great workplace.

Viewing 52 - 54 of 6,780 Reviews

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