Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 572 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 453 reviews)); "Work from home was flexible and convenient." ((in 386 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 385 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 313 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 327 reviews)); "No training and coaching." ((in 143 reviews)); "bad managers are not removed" ((in 131 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 100 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 64 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Madrid , Pozuelo de Alarcón , Barcelona

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,798 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

Jul 16, 2013

Hard work, little room for growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, can work from home, hourly pay so can work overtime

Cons

All breaks are scheduled, on the phone 99 percent of the time as a Customer Service Representative, company does not match 401k plan, benefits aren't the greatest for a health insurance company, majority of incoming calls are complaint phone calls.

3.0

Jan 10, 2013

It's a job

Claims manager

Recommend

CEO approval

Business Outlook

Pros

The job is easy after awhile, I mean it's repetitive work and you have to have some good customer service skills because you are called upon to give bad news alot, however the job isn't that hard. The company is flexible with opportunities for flex time, good vacation day allotment, early closings for holidays etc

Cons

Be sure to negotiate your salary, don't get into this job thinking you will get more than a 1 or 2 percent raise every year. And don't be surprised when you find out non-experienced new hires are brought in at comparable or even higher salaries than you are making even after many years on the job. The company does not care one bit about the revolving door, they have tons of people leaving over salary disputes but they don't seem to value the seasoned employee.

1.0

Dec 3, 2012

Cigna Managers abuse their authority

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They pay fairly well and good vacation benefits. It is clean and out of the weather

Cons

The managers use their authority to bully and scare their employees. They use layoff scares to whip the employees into shape. They put the employees on written warnings and probation for petty reasons. There is no consideration for past accomplishments or history. You are at their will.

Viewing 388 - 390 of 6,798 Reviews

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Jobs at The Cigna Group

Fraud Analyst – Payment Integrity

Spain

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Fraud Analyst – Payment Integrity

Madrid

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Responsable de Procesos

Madrid

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