TUI Group reviews

3.7

71% would recommend to a friend

(1,992 total reviews)
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Sebastian Ebel

70% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

• Most crew are amazing, and willing to help newbies. • Pay is incomparable to any other airline, great basic salary, hourly pay when working including overnights, plus 8% commission on total in-flight sales (split between all on board cabin crew). • Rosters are evenly spread out. • Great for students or parents who want to be at home every evening, and have winters off. • Maximum of 2 flights per day, so some days can be very short. • 1hr turnaround times, so you can take your time doing your duties and take a breather between flights.

Cons

• Zero long haul flights, despite offering them from Dublin. All are given to UK based crew. • Dublin uses third-party aircraft, which can make training difficult when constantly changing aircraft and companies from season to season, not knowing who your flight crew will be, and poor maintenance standards from ECP companies resulting in massive delays. • Seasonal contract, with zero chance of permanent winter work, and can take years to even get a permanent seasonal contract, no guarantee of being able to come back at all, with little to no communication from the company regarding returning until recruiting has completed. • Base management is very rarely on-site. • Senior crew members can often look down on junior crew, often not wanting to “clean up” inexperienced crew members “mistakes”. • Annual leave is allocated by the company until a permanent contract is given, and is incredibly low pay. • Bidding system doesn’t work at all. • Poor organisational and communication skills from upper management. • Very cliquey environment, with a lot of gossip spread, and a lot of cases of bullying. • Crew meals are shockingly bad, with very little variety. • Often very poor stock loadings of basic items, with systems often not indicating the correct load numbers, resulting in unhappy passengers. • You can get promoted to senior, but this can be taken away just as fast as you got it. • The very few benefits that are offered cannot be used in the ROI, despite management being aware of the issues, and claiming they are fixing it for years. • Overall, they care more about the UK, than they do about Ireland, and would rather Ireland wasn’t there.

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TUI Group Response
1y
Thank you for taking the time to give feedback about your experience at TUI. In this case it seems we were not able to provide an overall good experience, apologies for that. We acknowledge your concerns that you have mentioned. We are committed to improving in these areas and appreciate your input in helping us do so. We truly appreciate your contribution. Best wishes from the TUI Employer Brand Social Media Team
4.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Training/development Travel across Europe Varied work Engagement is good Exciting and fast paced

Cons

Work/Life is tricky Change is challenging and slow

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TUI Group Response
1y
We appreciate the time you took to share your feedback. It’s fantastic to hear that you found the training and development was well-supported, the work is varied and engaging, and there are exciting opportunities to travel across Europe. Thank you for your feedback, it helps us identify areas to improve and gives us opportunities to grow. Best wishes from the TUI Employer Brand Social Media Team
5.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Having worked for my previous company for over 20 years, I made the scary move 18 months ago to move companies and chose TUI. I have not regretted it for a minute. We have great colleagues and everyone constantly strives to work together to achieve our goals and make our customer experience the best it can be. There is lots of opportunity for learning and development and there are always new challenges. There are also great employee benefits and who doesnt want a cheap holiday?

Cons

A large company so it takes a long time to understand how it all works and who everyone is!

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TUI Group Response
1y
We highly appreciate your feedback It’s great to hear that your move to TUI has been such a positive experience and your enjoying the benefits we offer - especially the holiday perks. Wishing you continued success! Best wishes from the TUI Employer Brand Social Media Team
Viewing 205 - 207 of 1,992 Reviews

Glassdoor has 3,028 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.