TUI Group reviews

3.7

71% would recommend to a friend

(1,992 total reviews)
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Sebastian Ebel

70% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some experience gained in hybrid work and customer service

Cons

Low salary Micromanagement and poor communication Ineffective advertised benefits Difficult office location with limited transport and no amenities Frequent changes and unstable work environment

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TUI Group Response
7mo
Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team
1.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Educationals, concession, selling holidays, put the TUI smile on peoples face

Cons

Toxic senior management, face fits culture, workload is ridiculous, expectations too high.

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TUI Group Response
8mo
Thank you for sharing your feedback. We’re glad to hear you value the educational opportunities, travel concessions, and the rewarding experience of creating great holidays for our customers. We’re sorry to hear about your concerns regarding management culture and workload. Your feedback will be shared with the appropriate teams, as we remain focused on improving how we support our people and promote fair, inclusive, and effective leadership throughout the business. Thank you again for taking the time to share your experience. Best wishes from the TUI Employer Brand Social Media Team
2.0
Jun 24, 2025

Meh

Recommend
CEO approval
Business Outlook

Pros

Colleagues, product, regular customers. it's the people you work with day in day out that make the difference.

Cons

Poor communication. Fear of making errors Too much information all over the place that's difficult to find. Plus changes all the time and it's impossible to keep up from one day to the next.

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TUI Group Response
11mo
We're really pleased to hear that you enjoy working with your colleagues and interaction with regular customers. It’s true that the people around us can make all the difference in the workday. We also appreciate your honesty about the challenges you've experienced. We appreciate your feedback regarding the communication within our company. Your comment is helping us identify areas for improvement. Transparent communication within the company is very important to us and the management. That is why we offer various communication channels including newsletters, town halls, LiveChats, surveys and many more to inform our colleagues across all areas of the business and, in turn, to offer them the opportunity to ask questions openly. If you are not comfortable with those options, we encourage you to reach out to your HR partner who will be happy to listen and advise. Thank you once again for sharing your thoughts. Best wishes from the TUI Employer Brand Social Media Team
Viewing 190 - 192 of 1,992 Reviews

Glassdoor has 3,028 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.