Does TUI Group pay their employees well?

According to anonymously submitted Glassdoor reviews, TUI Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at TUI Group. This rating has been stable over the past 12 months.

How satisfied are employees working at TUI Group?

71% of TUI Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TUI Group 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TUI Group?

Cabin Crew (157) , Travel Advisor (99) , Travel Agent (84) , Customer Service Representative (71) , Travel Consultant (66) , Cabin Crew Member (47) , Manager (36) , Hotel Representative (33) , Product Manager (27) , Airport Representative (25) , Assistant Manager (20) , Senior Software Engineer (20) , Business Analyst (19) , Sales Representative (19) , Software Engineer (19)

What are the pros of working at TUI Group according to real employee reviews?

"Great people regionally and nationally" ((in 108 reviews)); "Great colleagues within the hangar to work it Good shift pattern to have summers off Good holiday benefits" ((in 103 reviews)); "Good Benefits and can have a good team" ((in 92 reviews)); "Team itself is great." ((in 70 reviews)); "Great culture and work ethic" ((in 62 reviews))

What are the cons of working at TUI Group according to real employee reviews?

"Low salary; overworked; little time to meet expectations of role" ((in 126 reviews)); "Poor management and lack of concrete objectives, which jeopardise the success of sales and the stability of the team." ((in 102 reviews)); "Low pay and unhappy overall" ((in 98 reviews)); "Long hours and no lunch break is ever taken without being rushed back (if in a busy store like me)" ((in 81 reviews)); "Not much you can do if you have a bad team leader or a bad manager." ((in 36 reviews))

What are employees saying about TUI Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TUI Group layoffs and their outlook for job security at TUI Group in 2026.

What are the top reviewed TUI Group locations?

Palma , Madrid , Barcelona , Málaga , Santa Cruz , Las Palmas , Arrecife , Adeje , Valencia , Granadilla , Arona , Alicante , Barberà del Vallès

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TUI Group

TUI Group reviews

3.7

71% would recommend to a friend

(1,991 total reviews)

Sebastian Ebel

69% approve of CEO

50% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Nov 4, 2025

Great Place to work

Travel adviser

Recommend

CEO approval

Business Outlook

Pros

Great company, staff and pay

Cons

no notable cons for this role

TUI Group Response

7mo

Thank you for taking the time to share your feedback and for your contribution during your time with TUI. We’re so pleased to hear that you had a positive experience as a Travel Advisor and enjoyed the company culture, supportive teams, and pay. It’s great to know that your time with us left a positive impression. We wish you all the best in your future endeavours and hope you continue to carry great memories from your time at TUI. Best wishes from the TUI Employer Brand Social Media Team

4.0

Nov 4, 2025

CSA

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Decent pay Great career progression

Cons

low staff morale difficulty receiving help

TUI Group Response

7mo

Thank you for taking the time to share your feedback and for your continued commitment over the past few years as part of our Swansea team. We’re really pleased to hear that you value the pay and career progression opportunities at TUI. It’s great to know that you’ve found development and growth during your time with us. We also acknowledge your concerns about staff morale and support. We take this feedback seriously, as creating an environment where everyone feels supported and motivated is very important to us. Your input helps us identify where we can continue to improve, and we encourage you to share any specific concerns with your line manager or HR partner so we can address them directly. Best wishes from the TUI Employer Brand Social Media Team

3.0

Oct 29, 2025

.

Service support representative

Recommend

CEO approval

Business Outlook

Pros

Very enjoyable working environment here

Cons

Could lack in autonomy at points

Viewing 82 - 84 of 1,991 Reviews

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