TP Technical Support Representative reviews

4.2

78% would recommend to a friend

(530 total reviews)

Jorge Amar

68% approve of CEO

69% positive business outlook

Technical Support Representative employees have rated TP with 4.2 out of 5 stars, based on 530 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

530 reviews
1.0
Jan 23, 2018
Recommend
CEO approval
Business Outlook

Pros

You work from home... Good if you need a job fast until you find another

Cons

High turn over they only care about not being fined by the BIG Fruit company Apparently you have to ask for permission to call out when you are sick 😒 instead of just calling the call off numbers. Forced to make up a day you missed ( not in the so called contract that every one keeps quoting) on holidays we don’t actually get them off they force you to make it up on your off day. They are too cheap to pay you to take the holiday off so you make it up on your off day. Because they get fines for employees not showing up they force the ones that do to do mandatory overtime with out asking if you can do it so they can make the money back with no consideration about the employees schedule activities after they have worked the schedule they were hired to work. Management is very petty and just nitpicks. When they hire you they ask if you have an open schedule so that you can pick a schedule not so they can turn you into a slave not once did they mention that it was for mandatory overtime or that you were required to do mandatory overtime. Oh and management will tell you to provide additional childcare in order to work that mandatory overtime

avatar
TP Response
7y
We are sorry to learn about this experience and we want to make it up to you. Kindly share this with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can further investigate. Thank you.
1.0
Jan 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Coworkers were pretty nice.

Cons

Management is the worst I have ever encountered. Policies are applied arbitrarily or discriminately couldn't tell which but it was inconsistent. No communication and a lot of practices which encouraged dishonesty. It is a turn and burn philosophy there, I don't know if it's Teleperformance as a whole or just that location. Go for the training and get out that's what most people do.

3.0
Jan 1, 2018
Recommend
CEO approval
Business Outlook

Pros

I have been encourage to give my all and shw my potential since this is my first job. They took care for someone who has no BPO exp and also they do have great ttrainings as well

Cons

No bonus andlate incentives

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TP Response
8y
We always make sure to promote honesty and transparency in the workplace and provide the proper incentives and bonuses that were promised to our employees. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.
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