Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.1 out of 5 stars in 142 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.0 out of 5 stars based on 142 anonymously submitted employee reviews. This is 35.6% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

37% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

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TP Inbound Technical Support reviews

3.1

37% would recommend to a friend

(142 total reviews)

Jorge Amar

Not enough data to show CEO approval

36% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Diversity & inclusion

3.2

Career opportunities

3.0

Compensation and benefits

2.7

Senior management

2.6

Culture & values

Inbound Technical Support employees have rated TP with 3.1 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

142 reviews

2.0

Aug 3, 2014

Decent pay but not worth it for most

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays 12 bucks an hour to take calls, which isn't too shabby. New office furniture and new computers. Training taught us to actually care about member needs.

Cons

The management is mostly incompetent. Lots of infighting, backbiting, and nepotism. You're never moving up unless you are personal friends with your bosses. They had tons of meetings, too, and never trust a business with that many meetings every day. To be fair, a few managers do work hard and care about their employees, but they are the minority. The call volume is absolutely gargantuan. Prepare for upwards of 100 calls per day, maybe less if you have an angry caller who spends 45 minutes yelling in your ear. The management also didn't tell us until after training that they were going to put us on a sales quota and would outright fire us if we didn't match up. Nuts to that! They even tried to "motivate" us to work harder with cheap plastic trinkets.

TP Response

Your concern is very alarming. We are sorry to know about this and we would like to make it up to you. Kindly share this with us via http://bit.ly/TPHR-newform in order for us to conduct an investigation. Thank you.

1.0

Jul 24, 2014

poor management, customer support sweathouse

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

there are no pros I can think of

Cons

poor management, customer support sweat-house. expect call after call with micromanagement and no real chances for promotion

1.0

Jun 21, 2014

Hell on earth

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing good about this company at all ! It is absolute hell on earth !

Cons

Everything ! Pay is terrible, management are disgraceful, no time For employees and training is 6 weeks crammed into 6 days ! Worst company to work for ! They don't have a clue what's going on half the time but quick to discipline if you do one thing wrong ! If you are considering working here ... DONT !

TP Response

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Viewing 124 - 126 of 142 Reviews

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Decent pay but not worth it for most

poor management, customer support sweathouse

Hell on earth

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