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      TP

      Engaged Employer

      TP Customer Support Representative reviews

      3.6

      63% would recommend to a friend

      (282 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      55% positive business outlook

      Ratings by demographic groups

      Customer Support Representative employees have rated TP with 3.6 out of 5 stars, based on 282 company reviews on Glassdoor. This indicates that most Customer Support Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Support Representative professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

      Reviews by job title

      282 reviews
      2.0
      Apr 19, 2016

      bad pay

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      good environment to work in

      Cons

      bad salary, lying about bonuses, politics in workplace, bad compensation for valuable agents.

      avatar
      TP Response
      10y
      Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
      4.0
      Nov 30, 2008

      Easy entry-level over the phone customer support job

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employer is very flexible with hours, and will work around your home/school life to make sure you can balance personal time with work time. It's a great place to start entry-level over-the-phone customer service, as any other phone service rep centers in the area require previous experience. While the employee turnout rate is high (mostly because of employees abandoning work or moving) so is the promotion rate, so chances of being promoted within six months (provided you meet your given job metrics regularly) is very good. Opportunities are offered to transfer to other departments if you find you're not satisfied with the product support you're giving and would like to try something else. Training is paid and employees really help each other with making sure everyone has transportation to and from work.

      Cons

      While helping customers is rewarding, dealing with customers who aren't totally honest (or even sober) can be frustrating, and much of the work is monotonous. If you're not very good with computers or slow at typing you're going to have a difficult time keeping up, as all work is done at a terminal and requires documentation of every call to be typed as you're working with the customer. If you work during 2nd or 3rd shifts there is no public transportation available after 2nd shift starts, and if you live anywhere other than downtown Columbus you must first take a bus downtown, which can make traveling time as long as two hours.

      Viewing 280 - 282 of 282 Reviews
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      Glassdoor has 100,767 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.