Is TP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,109 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TP .

Does TP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,109 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13847) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2585) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1239) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1806 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1766 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1462 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1259 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2482 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1528 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 502 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 372 reviews))

TP Client Support Associate reviews

4.2

85% would recommend to a friend

(17,109 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17,109 reviews)

Ratings by demographic groups

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Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,109 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

17K reviews

2.0

Oct 5, 2014

Use this company for work experience and nothing else.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is room for fast advancement due to the high turn over rate. If you need quick money stay for the training then quit when you get to the phone.

Cons

This company does not care about their employees. You are just a body in a seat that helps Teleperformance get paid. You do not learn what you need to learn in training in order to be successful on the phones. Your loyalty is to the company and no one and nothing else. There are employees who has been employed a year and still make the same pay they did when they started. You make the same amount regardless of how well you do your job. Supervisors run in clicks. They take care of their clicks and everyone else has to learn to survive on their own.

2.0

Oct 4, 2014

Worst company I have ever worked for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Shifts arnt to bad. Senior management are plesent to deal with.

Cons

Impossible targets to reach. Questions are frowned upon. You complete training and they expect your knowledge to be that of a 10 year veteran.

TP Response

4y

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

2.0

Oct 3, 2014

It's not all bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The central location makes it a very nice place to make. Broadmead is right on the doorstep, as is the bus station. The office itself is nice enough. My experience with the management was fine. As with any place, you hear of other people's bad experiences but I had not complaints there.

Cons

The week long training consisted of three and a half days of actual training and then a day and a half of playing games (think hangman and charades) that were in no way related the the job we went on to do. I would say that the training received was inadequate. The trainers, whilst nice enough, were unprofessional, telling a boisterous trainee to "shut the eff up" during some additional training some time into our being there. Quite an amount of information on the "knowledgebase" (the bible we could refer to to assist with our calls) was incorrect but nobody could tell us exactly what was right and what was right until asked which defeated the object of having a knowledgebase. The money was appalling but until the government brings a living wage into law, companies like this will always pay badly.

TP Response

4y

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Viewing 17011 - 17013 of 17,109 Reviews

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TP Client Support Associate reviews

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Use this company for work experience and nothing else.

Worst company I have ever worked for.

It's not all bad

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