Is TP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,113 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TP .

Does TP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,113 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13864) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Client Support Associate reviews

4.2

85% would recommend to a friend

(17,113 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,113 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

2.0

Jan 27, 2016

MSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoy the customer interactions and company cookouts.

Cons

The downside is the lack of knowing within the leadership. No one knew whether they were coming or going. When there was a huge issue that affected the customer, the leadership was not ever on the same page when it came to relaying a certain message tailored to answer the huge issue.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Jan 20, 2016

Customer service should not be stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the people I worked with. Team mates were great. I loved the customers. They were awesome and very easy to talk with. There was a quiet room with no phones... and the break room was great. Java Bob, I miss you. Pay and benefits were ok. The pay for customer service reps can always be better considering the amount of stress they laid on you in that place.

Cons

The tools were not functional at all and there were seven windows you had to open before you could even take a call. it took ten minutes to log into the system. Management communication was not up to par. My manager was the coolest but then we had worked together for nearly ten years so it was easy to walk in and say... hmmm. Help. The rest of the managers lacked that invested feel and appreciation for the phone jocks.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Jan 19, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

To have a job and get the quick experience to apply somewhere else that will appreciate what you bring to the table.

Cons

Where do i begin. No acknowledgement, lack of appreciation , cheated out of pay YOU BASICALLY WORK FOR YOUR HEALTH NOT A PLACE I RECOMMEMD IF YOU REALLY WANT TO LIKE WHAT YOU DO

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 16897 - 16899 of 17,113 Reviews

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TP Client Support Associate reviews

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MSR

Customer service should not be stressful

CSR

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