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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,617 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.3

      Compensation and benefits

      3.2

      Career opportunities

      3.0

      Senior management

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Jul 28, 2016

      Loyalty and Retention Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, friendly people. Clean work environment. Good coaching and quality assurance. Good starting compensation and benefits.

      Cons

      Soul-sucking work. Shady policies from upper management. Almost non-existent work/life balance. Everything is constantly tracked. Getting a shift covered/traded can be difficult. Lack of training for off-shore reps leading to several misdirected calls and wasted time. Limited options to assist customers.

      2.0
      Jul 27, 2016

      TELUS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over time when they fire a good amount of agents because of attendance or tardinesss they somewhat work with your schedule Pay is good for someone that isnt supporting a family

      Cons

      They choose who they want to move up 80% of the time VERY !!!Unorganized !!!! People leaving Frequently ( Hmmm I wonder why)

      1.0
      May 27, 2016

      Teleagent

      Teleagent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team of young people mostly and overall positive atmosphere, a good way to practice language skills, customer empathy and support

      Cons

      very restricted and short breaks, for beginners a stressful time to be on the phone and having moments when not really knowing what to answer, a bit poor basic training which results in feeling insecure while on work

      Viewing 268 - 270 of 8,617 Reviews
      Related searches: TELUS jobs | TELUS salaries | TELUS benefits | TELUS interviews | TELUS conversations
      ReviewsTELUS reviews

      Glassdoor has 10,046 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.