TELUS reviews

They will act competitive when they want to be (when its in the industry), but they will act like a bureaucracy when it comes to internal support issues (HR, internal communications, etc). Some days it feels next to impossible to get out of the Union, no matter how well you upsell yourself. I sometimes feel that they don't value education very much, because as an internal employee, they don't take your Educational background very seriously. Externally they do, but once you are in a frontline positon, they would rather keep you on the phones taking calls from lousy, upset customers about trivial things, than see you promoted into a more acceptable position. Some days, it just feels very political around the office.

Some of the negative points about working for TELUS is the workload. There tends to be constant network/system failures which overloads our generally understaffed department. Response times to correct such issues are long, and the company is slow to react (ie. posting an automated message that we are having difficulties). As mentioned above, it is challenging to get approval for any training over and above elearnings. Time off is very difficult to get, again, as we generally are understaffed.