TELUS reviews

Hypocritical in their company values. Touts being leaders in health and well-being yet pushes employees to the point of physical and emotional distress and illness. If an employee experiences any physical or mental illness, they are pigeonholed in their current position and will be systematically pushed by management to resign. If they don't vacate, additional workload is added to their portfolio without room for advancement, adequate compensation or even recognition, even if the employee is excelling beyond their job description. Non existent work life balance due to poor judgement and practices by upper management. No transparency within the company. Poor communication between departments regarding new processes. Frivolous spending on poorly thought-out office renovations wastes money while employees are packaged out of the company. Favoritism and toxic upper management are rampant. Outsourcing everything, at all costs, even when new systems are noncompliant with existing business requirements and when they have been cautioned by experts that moving forward with these new systems, would be a detriment without additional testing and backups at this time. Consistent nearsightedness causes system issues company-wide with little to no thought of the negative impact this will have on their employees, as well as customer experience but they do not care.

If you work in the call center you are not allowed to hang up on abusive customers. Telus added in 2023 to their ethics policy that it is now deemed an ethics violation to hang up on any customer, including abusive ones. Creating a toxic work environment, leading to numerous employees having mental health crisises sadly. Management will do anything to get rid of unionized onshore agents. My position In their mobility escalations team when I first started was 100percent onshore in Canada. Then in March 2023 they trained a large group of offshore agents in the Philippines. Then in May 2023 4,000 severance packages were offered to onshore unionized reps. If you did not take the severance package, Management would harass you to the point of either quitting, finding something to terminate your employment or forcing you to accept a secondary package offer. Telus no longer gives where they live as one of their slogans....now they only give to offshore agents whom are underpaid, overworked, but made to feel like they should be greatful for their jobs. Not knowing the impact to the agents that devoted numerous(almost 20 for me) of years of being a dedicated hard worker.