Starbucks reviews

3.5

57% would recommend to a friend

(85,519 total reviews)
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Brian Niccol

34% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

86K reviews
3.0
May 24, 2011

Was somewhat ok but it was good time.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I would have to say that it was fun to work.

Cons

There were lot of instances where I had to deal with rude customers all the time.

4.0
May 24, 2011

Fun!

Recommend
CEO approval
Business Outlook

Pros

It is a fun fast pace place that keeps you very busy and where you get to meet a lot of people

Cons

Sometimes there are not enough people working on and it makes us not always get the orders done quick enough

3.0
May 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Just work 20+ hrs/week and you are eligible. Tips CAN be good (but they can be awful). Relatively predictable work level. Consistent knowing of what needs to be done. Free coffee!!!! Most of the time, you have fun coworkers. Some can suck, but what place doesn't have those people?

Cons

I've worked at 4 different stores, 6 different managers and management has been hit or miss. I've had great managers who actually care about your life and others who will hold you down simply because you question their logic sometimes. If you are a proud person or want to hold onto your dignity and integrity, be weary. You're told to smile your ass off and not be a person, be a robot. No tattoos can be visible (although some managers are more lenient) or facial piercings besides ears. Diversity cannot be expressed. Ever. Management can sometimes encourage racial profiling. Have to get up god-awful early if you open (who gets coffee at 5:30am?!) and always be walking on eggshells in case you get health code inspected (a ploy they use to scare us sometimes) or god forbid Howard Schultz himself is in town (usually he won't ever come into your store). Rules on how to do things are CONSTANTLY changing. "Don't call them smoothies" "ok, now you have to call them smoothies", "Don't steam milk with the spoon inside", "ok now why do you have the spoon in there?", etc.

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Glassdoor has 91,241 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.