Management became absolutely awful at the beginning of 2017. As an Inside Executive, you have to maintain an incredibly wide knowledge base and are expected to be an expert on everything. The company culture almost mandates that you're available and or working 24/7. The company CEO preaches harmony and balance but it's not reflected. I can 100% guarantee that every ISE on that sales floor is over worked and stressed. The pay isn't worth the amount of knowledge you're expected to know. They also preach this ability to have growth within the company yet make you PROVE that you are capable of doing the job before they will offer advancement. Once you show you can do the job they just keep delaying any promotion or advancement. I was in the same role for 3 years, was incredibly successful and told my management that I had some of the greatest potential on the sales floor. This was met with no opportunity for advancement or growth, or consideration really for advancement or growth.
The management team is completely out of touch with their sales team. When I say management I mean their inside sales directors and VP's. The account team managers are fantastic at a player coach methodology.
Whole lot of nepotism from management as well. Senior management and above are all flocked over from Insight and hastily put in a management role.
The company has turned their focus away from doing right for the customer, to doing what is profitable for the company. While it's understood that we work in a capitalistic environment that requires a business to be profitable, the layers that were implemented to do so lessened the effectiveness of the sale team.
I found myself often work 9 to 9.5 hour days in the office, then working multiple hours at home as well as on the weekends. You're tied to a quota but aren't able to earn commission from the inside perspective, just a bonus goal that makes it almost impossible to attain any true earnings.
They cultivate good talent but the culture had a huge morale shift to being negative due to all the changes and constantly adding additional tasks onto the ISE plate while the BDM's basically have free reign to do whatever they want without ANY consequence.
The number of emails I'd get from my field team with requests staying please help, please do, they will do this, there's no true account ownership by the field team yet they all are making 6 figures plus. Seems backwards to pay the people doing minimal work the most money
Over worked, under paid, under appreciated.
