SoftwareOne reviews

3.6

58% would recommend to a friend

(1,336 total reviews)

Raphael Erb and Melissa Mulholland

70% approve of CEO

58% positive business outlook

SoftwareOne has an employee rating of 3.6 out of 5 stars, based on 1,336 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SoftwareOne employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Nov 2, 2021
Recommend
CEO approval
Business Outlook

Pros

When I first started at SoftwareONE 3 and a half years ago, you can tell this global company was starting to make it big in North America (not top region in the company, Europe was). The fun and relaxed culture was super inviting and their 7 Core Values were truly honored on all levels of the business. Your coworkers became some of your favorite people, the benefits, were unparalleled, you enjoyed the company outings and Partner-Sponsored events and luncheons.

Cons

In light of the COVID-19 Pandemic, the company went into sales over drive. It did not become what was best for the customers but what was best for the business and how can we sell and be better than out competitors. Of course any business should strive for changes that profit the company, but not at the expense of your key employees AND key customers. High turnover, overloading work, and constant changes to the job role, lack of proper base compensation, lack of proper training for new hires, and lack of solid leadership deteriorated the reputation of the company and the founder's 7 Core Values.

3.0
Jan 30, 2019

SWO

Recommend
CEO approval
Business Outlook

Pros

PTO Smart People, who often leave because they are either overworked or underpaid 401(k) match is generous Catered lunches Hands off work management (for the most part) Service portfolio has evolved

Cons

BDM : ISE ratio makes workload unbearable. BDMs always think their work is a priority. If you push back at all they'll go over your head to their manager and your own - then multiple that by 2,3 sometimes 4 BDMs and it causes inside sales to burn out. Inside Sales has to also serve as procurement, finance, collections, operations in our day to day, leaving no time to do actual selling. If you think this is a sales role, think again. You are inside sales in title only - you are essentially inside sales support. BDMs think that anyway as you will be referred to as "operational support." Inside Sales are not comped on commission and the bonuses are weak to say the least. Inside sales are goaled on an all-region EBITDA number so even if you perform well during the year, you will not get that part of your bonus if the region does not meet its number. This is the most egregious part of the comp package for inside sales - how can you be goaled on something you don't have direct control over? In more cases than not if something goes awry and the field reps complain enough the blame and fault will be put back on inside sales because that's just the way it is.

avatar
SoftwareOne Response
7y
Hi - Firstly we are very grateful for your feedback - thank you. However, I am assuming from the mention of 401K that you are part of our US organization - unfortunately this makes your comments super frustrating to read as we have been investing heavily into the Inside Sales (CCOE) organization from every angle and it's obvious your are not feeling this. The US Leadership is committed to upskilling and increasing the capability of the Inside Sales group - we are doing as much as we can to remove transactional tasks so the CCOE teams can provide more value to customers, I can only say that this take a little time so I apologise if we lost you before the change has taken effect. In the future we see the CCOE as a primary customer interface in the markets so we HAVE to continue to invest. Equally, I would never condone the style of behavior you outline from the BDM community - it goes against several of our values - so if you ever have the chance or time, I would love for you to write to Neil, Kevin or even me to give some more concrete feedback so we can review and improve. Unfortunately I do disagree with you on EBITDA - every employee has an impact here (from direct influence over productivity right the way through to sensible use of resources and time) and we fundamentally believe that if we work together we can will make a bigger impact, hence the regional set up. I know it does not suit everyone so I trust that you have found a great platform for your talents now. Thank you again for the time you did invest with us and I wish you the very best in your future. John.
Viewing 37 - 39 of 1,336 Reviews

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