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      SiteMinder

      Engaged Employer

      SiteMinder reviews

      3.8

      75% would recommend to a friend

      (514 total reviews)
      avatar

      Sankar Narayan

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.6

      Senior management

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      SiteMinder has an employee rating of 3.8 out of 5 stars, based on 514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      514 reviews
      2.0
      Sep 7, 2024

      Used to be great, but now treat with caution

      Technical lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is good Compensation is market average, depending on your role and experience Some very caring, empathetic managers Some really smart people, and the core is still a good culture They do listen to technical suggestions and you can make an impact

      Cons

      Redundancies every year Very small or non-existing pay rises Focus purely on profit, they want it all but don't want to invest No career growth, at least in Sydney. Many roles are moving overseas Frequently change their goals and demand a disruptive pivot

      avatar
      SiteMinder Response
      1y
      Thank you for your feedback. I understand your concerns and recognise that redundancies and organisational changes can be challenging for everyone involved. While I can’t address every individual situation, it's fair to say that many companies, including ours, are working hard to navigate the current economic challenges. We are deeply committed to transparency, and while maintaining positive cashflow is crucial for us, it's equally important that we continue to invest in future growth initiatives. Unfortunately, to support these efforts, we've had to make some difficult decisions to adapt and streamline the organisation where necessary. Please know that our Employee Assistance Program (EAP) services are available, and our Talent Acquisition team can offer career support if you have been affected by the redundancy process. Feel free to reach out to me directly if you'd like to discuss further.
      1.0
      Jan 23, 2024

      Run don't walk

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hybrid work place with snacks - Co-working space with other companies - Decent software

      Cons

      If you don't want to take my word for it, you'll see for yourself. First off, you will be given 6 year old equipment that doesn't work well. Then you will undergo a month long training program with one of the worst trainers you will ever have. Once you are ill-prepared to start calling because of poor training you'll have a 3-5 month ramping period that really isn't treated that way. You will be micro managed the entire time. The product isn't much different than the competition and it lacks PMS functionality. Its too basic for large hotels and too expensive for smaller ones This is definitely the worst tech company I've ever worked for and I suggest an American company instead of one based out of Australia. Only the Latin America market does well.

      avatar
      SiteMinder Response
      2y
      Thank you for taking the time to provide feedback, we are disappointed that your journey with us didn't work out. As you know, we work hard to maintain a very open culture where feedback can be submitted via our anonymous platform at any time. We are very proud of our accomplishments that see our products winning 5 separate categories at the HotelTechAwards, including #1 Hoteliers Choice and #1 Best Hotel E-commerce platform, so we are delighted to know that our customers also feel the same way as we do about our product set and the value it brings everyday. We strive to offer a unique career pathway to all our sales teams, designed to train and develop sales professionals as well as recognise achievements through promotion and expansion of role, from the first sales role through to leading teams and we have experienced record promotions across teams as we strive to support their personal and professional journey. Marie-Anne Varela, HR Director EMEA Sales
      1.0
      Nov 9, 2020

      Onboarding

      Customer onboarding specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Something is really appreciated it's a place where you can build a friendship with your colleagues

      Cons

      -Don't expect too much and having hope for your career progression.

      Viewing 49 - 51 of 514 Reviews
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      Glassdoor has 577 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.