Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 810 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 431 reviews)); "Great people and a lot of flexibility" ((in 406 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "good pay and chance to hit target" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Dec 27, 2019

Good place for sales workforce, grave yard for engineers.

Engineer

Recommend

CEO approval

Business Outlook

Pros

The company invested heavily on sales and marketing workforce. It is good to see the brand name everywhere.

Cons

As the other reviews illustrates, the organization is heavily focused on marketing and sales investments. For engineers, there is little to no opportunity to learn and adopt modern technologies as the platform forces all the application development to be done in JavaScript. Engineers with server side skills will have no opportunity to build on that skill unless you are in the platform team. Also limited engineering roles can apply frameworks outside of native JavaScript, such as React or Angular. Its a grave yard for engineer's career if you are in the growing mode and looking for a position where you can learn and grow during the projects.

2.0

Aug 14, 2019

Deteriorating work environment that will force you to quit

Finance manager

Recommend

CEO approval

Business Outlook

Pros

- 401k match - Great parental benefits - RSU refreshes are great

Cons

State of work at Finance Org is pathetic. We are given no direction and there is no room for growth. Management believes in hiring people rather than promoting from within. Sadly, the quality of work has deteriorated. During every growth conversations with manager, you are promised that you are heading in the right direction and given positive feedback but you are NEVER promoted. There is no transparency or guidance from Finance leaders. It is sad that we hardly even spend time or go out as a team. Lot of silos even within your own team.

ServiceNow Response

We're sorry to hear this. We have rolled out a formal goal-setting and assessment program, and our expectations are that managers help their teams understand strengths and areas of improvement for their development paths. We would encourage you to reach out to your HRBP. We will also share your feedback with leaders. Thank you.

2.0

Apr 9, 2019

Culture Change Driving Top Talent Away

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good Pay. Company Growth. Solid Technology Platform

Cons

Growth and Success has led to loss of customer focus

Viewing 238 - 240 of 5,710 Reviews

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