ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Its ALOT of learning and training! Good comradery in doing events. I worked from home, so my experience was different. Good pay and benefits if you make it that far. Thank you, Ian for the opportunity.

Cons

Too much information you are required to absorb in a short period of time. I was required to finish 100+ onboard training while going through mentor training. Every subject was taught once. The training was so overwhelming that I would finish videos even off the clock. I was assigned a mentor, who was also mentoring 11 other employees. No one communicates; not even the manager. Everything is done behind your back. They tell you expect the job to be difficult, don't worry, give 6 months and it will all come together, and they have the employee's best interest. But when it all comes down to it, no one is available to help. Everyone else is busy ALL DAY. No one else is helping the mentor as promised. I had other colleagues that were struggling like I was, but the difference is...I spoke up. Only one person helped and made sure I understood what I was doing...Ruchir. So, if you don't know half the information already...expect to get FIRED! They will FIRE you; no explanation or questions asked. I was only there a month and a half.

1.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Cloud Technology Next-level and forward-thinking Cloud Support

Cons

If you're looking for a company that leads with company values and culture this isn't the place. My experience here was nothing but toxic and unprofessional during the entire duration. I would reach out constantly to stakeholders and team executives for brand support and guidelines only to have it put back on me and left on "read." Extreme favoritism and lack of team comradery. Worked to support Sales Enablement for both Slack and Asana and I can tell you that it's a different and better world.

3.0
Jan 9, 2020
Recommend
CEO approval
Business Outlook

Pros

1. Excellent office space. Full of perks. Top notch facilities eg: Massage chairs, cricket net, lots of games and relaxing places. 2. Excellent work culture. No pressure to stay in office of X hours or so. Very collaborative employees. 3. The company is growing around 40% YoY. So it directly reflects on the RSUs you get.

Cons

1. Zero growth opportunity. They hire people from diverse technology background eg: Java, C#, Python development. While hiring, the work is not clearly mentioned. Its said, that the work will be extensively on Javascript and lot of code logic to write and all. But in reality, you will be using the ServiceNow platform like a tool. To develop applications, just drag drop stuffs to create an application. The coding part is hardly 20-30%. Not ideal for really techie guys/girls who are looking for good quality work which involves programming. 2. The management is becoming more process oriented. This is not expected from a good product company. The focus is shifting from quality of work to quantity of work per say.

Viewing 235 - 237 of 5,710 Reviews

Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.