ServiceNow reviews

Customer success has not been a focus area - salesforce.com focuses in on adoption/consumption and lets the sales person free up to focus on the next new logo. Here you drown in managing customer expectations, managing PS hours/engagement PM, and hoping to get it deployed prior to the renewal date. ServiceNow BU's are now overlay groups that focus on "selling" their vertical solutions into your territory - beginning to feel like TPS report hell or the IBM way of selling. Pricing strategy changes with each release which makes renewals a challenge and customer references/price points far apart.

This is a "yes" company - you must agree when asked for something, and if you say "no", you'd better have an air-tight reason. There is unrelenting work and unrelenting change. I went through three org changes and two management changes within 9 months. The new CMO is introducing even more change and pressure to perform(he previously worked at Amazon). You sometimes feel like a robot just getting stuff done in your assigned lane. Managers have the constant pressure to make sure their team is perceived as "high-performing". There is almost no room(or time) for creativity.