ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

- our solutions are changing the world, and our customers are doing amazing things with it - good compensation - fabulous external programs to train industry of IT professionals

Cons

ServiceNow is unorganized, and, ironically, the internal workflows and collaboration efforts are broken. Leadership struggles to prioritize initiatives or connect critical programs, which causes a lot of competing efforts and excessive work with limited resources. This is ever-present across the various sales operations teams, which causes us to underserve the sales org and our customers. Due to this, the culture breeds toxic behavior as people and teams compete with each other to prove they are more important.

1.0
May 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Great products and some good people.

Cons

Disingenuous leadership. Image on LinkedIn more important that what is really happening. Middle school culture. Lack of HR - 3 CHRO's in the last 2 years leading to a culture of secret investigations, backstabbing and complaining. Especially if you are brought in to lead change - protect yourself with a strong employment agreement with clear terms for when you are terminated without cause and what constitutes cause - including notice period, acceleration of unvested stock and alignment on message externally. Especially for women over 50 the company will have you do the hard work of driving change and building teams and then kick you to the curve with zero notice when the hard work has been done. There is a double standard on what is culturally acceptable for men to do and vs. women and its extreme. The standard employment agreement crafted by their high powered external lawyers is meant to provide no recourse to employees. Don't sign it!

3.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

They attract you with very gracious salary and stock option plans to snag you away from your current role and sell you on the potential growth and direction of the company. I appreciate my paycheck! Good Medical/Dental/Vision

Cons

The company has grown too rapid that their processes and systems do not support the growth and rate of hire. It is ridiculously hard to find any information or make informed business decisions. Also, be on the lookout for rapidly changing comp plans or not honoring to pay out MBOs. While they are gracious on salary and stock they are very frugal when it comes to cell phone coverage, company expenses, and they do not offer a stipend to cover remote employees. I have now figured out where Hungry and Humble originates... Hungry - have to constantly follow up with fellow team members to get anything done and pester your peers. Humble - we pay you a lot in salary, don't expect us to help cover anything else

Viewing 52 - 54 of 5,669 Reviews

Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.