Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 772 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 390 reviews)); "good pay and established brand" ((in 241 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 128 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Jul 3, 2018

Dissapointed.. Women in tech? only if your the favorite

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good platform and product offering. food and socal events. stock is an added bonus i never got before.

Cons

No new vacancy's coming to Sydney as company is now putting all jobs in India. Wish my manager had told me before i joined she held this back and said i wpuld progress quickly if did good work.

1.0

May 11, 2018

"Fail fast" culture focused on profits, not people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Successful SaaS company that has resources and enjoying strong growth. Nice headquarters. Mix of older and younger employees. Good technology that customers seem to like. Good food and a lot of nice amenitites.

Cons

Terrible, mercenary “fail fast” culture. Driven by greed. Telling that almost no one has been there more than two years. Veterans cashed out or pushed out. Too much chaos in the increasingly complex and political structure of the company.

3.0

Feb 12, 2018

So much room to improve!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This company has a great product and everyone truly believes and cares about customer success. John Donahoe, the new CEO, seems to have the right long-term vision for the company. The new VP of Global Talent, Pat Wador, also seems to be on the right track but time will tell if she can truly bring about the much needed change she has planned for 2018 and beyond. Benefits package is not bad but has room for improvement to be competitive with some of the best companies in the industry.

Cons

People are treated as things, metrics, goals, dates, SLA's to be measured. Employees are not cultivated or mentored. There are no programs to ensure employee success and the management team is so pre-occupied with making arbitrary deadlines that they are not really bothered with investing in their people. They lose great talent all the time and they don't even realize what a loss it is to the company to lose its best people. The company needs to reinforce a culture of zero-tolerance for discrimination against women and let everyone understand that being dismissive toward female colleagues and their opinions, making offhanded and demeaning remarks about them in public or behind their backs, systematically over-scrutinizing their work in comparison to their male counterparts, constantly interrupting them in meetings, etc., are still examples of a kind of soft discrimination that should have not be allowed at ServiceNow.

Viewing 49 - 51 of 5,669 Reviews

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