ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Amazing and Energetic Exec Leadership Great platform Culture is spotty for some groups but overall there is a positive collaboration across different functional orgs

Cons

Depends on the org, some are very toxic No growth No empowerment No sense of belonging Depends on your relationship with your immediate manager, it will dictate your bonus % versus what you actually brought in to table. Its all about having that PERSONAL relationship versus having a healthy business relationship Unsafe working environment (*for some groups within ServiceNow)

1.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice Company to work with. A lot to learn at Service Now. Ideal for new beginners/interns. Visa (Indian) workers will get promoted to Managers, even when they cannot spell "San Diego" or "Chicago". Some team members don't work and have fun as they are groomed well by their Managers. A good place to learn "smart grooming"....

Cons

Management 101 - Employer documents PR of every team member. This must help both the employer and employee. But what to do ? The Managers are lazy. Service Now HR does not believe in documenting performance reviews. The management spies on you using their well-fed rookies, security guards/cameras and external agents. Instead, just save time/money and document PR.....

1.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

The only pro that came out of working for ServiceNow is that it gave me a clear understanding of what I don’t want in a company.

Cons

The company is full of directors who only care about their own number and reputation. This comes at the expense of those who work under them. Beyond that quotas are decided based on botched numbers marketing gathers. There were multiple times where team managers have fought for a quota relief because the numbers were not attainable. Additionally the promotion track is not built out. It’s based off of a grade school popularity contest with little having to do with hitting targets/praise received. For example, those who of the same tenure and skill have not been offered the same opportunities. When there is a job open for promotion people are selected to interview instead of it being offered and shared with everyone. The worst thing about this company is the structural organization of the sales department. There are multiple roles that are unnecessary, specifically one that is filled by a big wig who essentially makes a ton by just building his own brand. Even if it means building his brand by helping other companies sales teams. In addition to this the Account Executives you work with lack respect for you as a colleague and even at a humane level. All they care about is the bonus they collect. Don’t get me wrong some care, but majority don’t. They also join in on the grade school popularity contest and pick favorites. Most people are miserable in this role, but only stay in hopes of making big money one day. Once they get there they’ll feed back into it all as an Account Executive. It’s a cycle and they do a good job of keeping it going. Also this company has so many big clients but they don’t care about them, they care about individual checks and the stock growth.

Viewing 55 - 57 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.