ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

I wish I had anything good to say.

Cons

Immaturity, Lack of professionalism, Promotions without merit, Cronyism ...says it all about Kirkland office. Sincere advice stay away unless you have no other job offer. Performance reviews are not documented, no review to begin with. Having said that an employee's bonus and growth is at the mercy of his/her manager. Hard work, performance and deliverables won't work here. Cloud Infra org was once an inspiring, motivating and rewarding environment when it was lead by Sridhar Chandrashekar (also former VP/GM of Cloud Infra and ITOM). He had a progressive vision, driven and hard working person. Lots was accomplished during his time. Since he left its a obnoxious place to work. Cloud Infra Automation org under the current leadership of a Sr. Director, what you'll experience - no transparency, lack of integrity, a toxic management culture of bullying and harassing. Absolutely demotivating work environment. Do yourself a favor, believe the bad reviews written here, its all true. Trust when some reviewers here have mentioned that the India office guy in the cap, director of cloud infra, is a big jerk. After all complaints his behavior is acceptable by his boss who sits in Kirkland... why because he is a BIGGER JERK and a egocentric fraud.

1.0
Jun 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work with cutting edge tech. I loved working with the Mac ecosystem here.

Cons

Management plays favorites and if they don't "like" you will find a way to eliminate you. Upper management lives in the "crystal castle" making decisions about things they know nothing about. The boots on the ground techs know what's going on but aren't listened to at all.

1.0
Jan 28, 2015

DANGER DANGER

Recommend
CEO approval
Business Outlook

Pros

Nice MACBOOK and free snacks. They do have a generous PTO policy if you are lucky enough to take time off. Nice modern offices. Also most of the positive reviews are fake they ask everyone on their first day to write one so of course you will say nice things and the other reviews are by the recruiting team.

Cons

Stress, drama, political, games, lack of culture, MAJOR lack of process. HR, not sure we even have HR just a bunch of recruiters. Seriously, this place is a complete and utter nightmare, there is no process for firing people its all by the seat of your pants and happens regularly. Save yourself from the biggest mistake of your life. Massive amounts of managers/directors and such, all clueless and making life miserable for everyone who actually knows whats going on. Keeps getting worse. Lots of people leaving, revolving door.

Viewing 37 - 39 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.