ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Overwhelmingly the greatest people you will ever work with - smart, hard working, and kind to each other Whatever experience you want to grow professionally, you will find it here CEO Bill McDermott is inspiring everytime he talks - he is a true visionary and the company is fortunate to have him

Cons

Most processes (ironically) are still very manual. As the company grows and changes, the tools and technology aren't updated leaving teams with unmanageable amounts of manual work. This is raised as biggest issue every year in employee feedback surveys, but nothing ever improves, just more manual work to compensate for bad tools and processes Lots of pressure from leaders to deliver results, but no direction or support to improve - they promise it, then back out when it's time to deliver on their promises - yet they still expect perfect execution from their teams Most teams are completely burned out - unrealistic expectations and demands without support. No time to do anything but work - no time for learning, career development, or even vacation (time off = work builds up, so you either work while on vacation and/ or work even more hours when you're back just to get caught up)

1.0
Jul 14, 2020
Recommend
CEO approval
Business Outlook

Pros

- Stocks and benefits. - 1 month notice period. - You will be forced to work beyond your limits, you will learn to handle pressure if you can work.

Cons

- Stock options will make you work life a slave, choose wisely. - No much career growth - Even the pay will be low due to stock options. - Management is the worst. Few of them are just show pieces and cannot even handle escalations. - All Managers were once colleagues in CA, they were not evaluated atleast. - No work life balance. - Your salary, career everything is in the hands on managers. HR has no role in the organisation. - You need to work during weekends twice a month without any allowance. - Policies in India are different from global policies, which are the worst. - Few Engineers dominate other Engineers with their extra managerial skills, don't fall for them ever!

1.0
Jan 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Company is growing no matter what anyone says and that’s the big pros I would say.

Cons

As part of the growth, company is hiring people at a good speed and so the quality measures to hire good people have probably been compromised. Another downside - be careful if you are given a out of the band salary and stocks. There will be a good chance that you will be asked to leave by the time you are near to your vesting date. I had almost half a million dollars worth of RSUs and couldn’t even get a penny out of it as I was given all stupid reasons to leave. I made 100% on my MBOs for 4 quarters in a row (that means I was doing good) but then suddenly, as I came close to my first vesting date, management started saying that I am not doing well. I showed the management so many appreciations from customers for me but they acted as blind to all of those.

Viewing 40 - 42 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.