ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 2, 2021

Awesome Company - Avoid HR

Recommend
CEO approval
Business Outlook

Pros

ServiceNow is an excellent company with a great value proposition. The pay is reasonably competitive compared to competitors in the enterprise SaaS space. All my colleagues working in other departments love their jobs and enjoy doing meaningful work.

Cons

This review is specific to HR (Global Talent). I’ve been working in the department for 3 years and it’s had its ups and downs. The most recent down swing has been terrible. There has been a mass exodus among HR leadership, and with it, any semblance of empathy for a department that’s been beaten down. The interim leadership has brought in fresh blood from organizations like Walmart which have brought along their toxic culture from those organizations (I.e. kick down and kiss up, a culture of fear and threats) that has driven down our employee engagement scores to the lowest in the company (by a large margin). In the most general sense, it is a terrible place to work within a company that is a great place to work.

2.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my direct team and loved being part of my ERG

Cons

This was the most dysfunctional organization I have ever been a part of. Bill likes to say that the company hires 9s and 10s, but that alleged quality wasn’t reflected almost anywhere. So many employees were obstacles to progress and couldn’t be bothered to do any extra cross-functional or collaborative work. The HR processes and systems were sloppy and lacked rigor. A lot of folks also claimed to care about things like DEI or internal mobility, but never wanted to do any real work to make improvements. There’s also a pretty big lack of accountability for a lot of teams and a lot pressure and responsibility put on a few. The company is also kind of fooling itself on who they think their competitors are or how good the company benefits are. And they’re trying to be on their high horse about no layoffs when they’re just cutting people via re-orgs. Also, if you’re a POC (especially Black or Latinx), think twice about working here. You will not have the same kind of success or ability to move up the ranks. And if you leave, no one will do any real investigating to find out why and make improvements.

1.0
Mar 28, 2019

Stay Hungry Stay Political

Recommend
CEO approval
Business Outlook

Pros

- Stocks (if you can get em vested) - If your lucky enough to get into a non-political team then you'll be safe for the time being.

Cons

- Very poisonous environment especially in IT - Unethical gossip and rumor spreading - Very Political unnecessarily - Let go amazingly talented people for no good reason. - Today you might have a job, tomorrow you never know.

Viewing 34 - 36 of 5,668 Reviews

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