ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Commute is to office is good

Cons

Lots of bad managers here - lack of trust, suspicion, micro-managing. If a Director of VP doesn’t personally like you then you will be put on notice and reported to HR for the most outrageous and stupid reasons such as “the way you look” during a meeting or “not taking notes during a meeting”. Managers abusing authority and trying to fire people for the most frivolous reasons like not having enough details on a timeline. Manager secretly recording conversations using smart watch during 1:1 without permission. Didn’t want to confront manager about it due to fear and retaliation. ServiceNow hires just as fast as they fire people. Instead of motivating, coaching people and developing the employees, the bad managers will try to nitpick, abuse authority, micro-manage, de-motivate you, constantly threatening that “your job is at risk” and they will do whatever they can to make your life a living hell. You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority. In addition, ServiceNow will strategically try to do whatever they can to fire you before your RSU vesting period. Other people have commented about this and it is true. When I first joined, I noticed a wave of people leaving the company, which was a red flag and indicator that the Director was firing people and hiring “his kind” so he can have command and control and instill fear among his newly direct subordinates from the same culture as him. Favoritism and cronyism is rampant and very apparent the first few weeks I joined. Work culture is very depressing. Lots of alcoholics at ServiceNow who stash hard liquor in their offices and cubes. You come into their office and there are rows of liquor bottles on the table next to their computer. Is life that bad at ServiceNow that you have to bring in your own hard liquor to make the pain and abuse go away? The answer is yes. Beer bash day is fine, but HR needs to clean up and make it policy that only company bought beer is allowed and people need to stop bringing their own liquor bottles and displaying it to everyone at the office. The culture is abusive, fearful, and not a safe environment. As everyone should know, HR is not to be trusted as they are there to protect the company from lawsuits.

2.0
Jul 12, 2018

good RSU value, low employee morale

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fair pay, good RSU's if you like the sweatshop approach.

Cons

-Work life balance... does not exist. -middle management seems to care about their reviews, not much more. - politics and "that's not our job" mentality. jscript+mysql... old tech that brings in money, no initiative to fix this. - there seems to be little pride in the job/company and many are just there for the stock or until better comes along. - very clique-ish

1.0
Mar 26, 2018
Recommend
CEO approval
Business Outlook

Pros

RSUs values keep climbing for now giving some reward Working with customers is highly rewarding when you can solve their problems

Cons

Management approach of looking for and highlighting the negative wears you down. The performance management process is completely subjective. You must play the game at all times or you will be managed out. CMO is unrealistic and all over the place. Expectations on marketing cause burnout department wide especially around Knowledge, Sales Kickoff and every product launch. Managers are left on their own to source, recruit and hire their headcount.

Viewing 31 - 33 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.