Salesforce reviews

4.1

79% would recommend to a friend

(22,481 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,481 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

22K reviews
2.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Product, reputation, benefits and smart people

Cons

I once held Salesforce in high regard, believing it was a beacon in the corporate world. A few years ago, it would have been a dream company for many. However, my recent experience paints a different picture. On a positive note, the products are commendable. However, in recent times, they feel stagnant and lack the innovative edge that once set Salesforce apart. Moreover, there's an overwhelming amount of manual work required from AEs to input data into the system. It's quite ironic, given that Salesforce is supposed to be a pioneer in streamlining business processes. Achieving quotas has become an uphill battle, with many of us grappling with vast targets. The absence of a Sales Engineer (SE) for over 1.5 years in my case didn't help. The hiring strategy seems muddled, with new AEs brought onboard for markets that lack adequate marketing support. These AEs, despite being in nascent markets, are expected to meet the same quotas as their counterparts in mature markets. The pressure is immense, and this reflects in the company atmosphere. Many steadfast colleagues are now on performance improvement plans (PIP). Daily threats of termination have instilled a palpable sense of fear and created a toxic work environment. In its current state, I'd advise potential candidates to think twice before diving in. Salesforce has a storied past, but its present narrative is one of caution.

2.0
Jan 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee Benefits are great. Strong position in marketplace. SF is a great product! I think Marc is a good leader. He's believable to me. Unfortunately there's too many parrots in the organization who try to build their brand and get noticed by trying to be mini-Marcs; they try to crank up their social change charisma but lack his ability to inspire.

Cons

Overly saturated "woke" culture is often overbearing. Under the banner of "business is the best platform for change" you will be lectured via email or company webcast on each and every recent social issue as they occur. It is not uncommon for a SVP or above to email their organization on how they feel about a particular social issue. Those in positions of power at SF, apparently are more versed on these social issues and you are supposed to benefit from their insight. The idea of "listening to each other" means those on the bottom listen to those on top. Stock refreshers have dried up. Promotions don't come with pay increase.

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Salesforce Response
3y
Thank you for leaving us this feedback, and for your 6 years with us. It's good to see that you enjoyed many aspects of our culture while working here. As you no doubt experienced, we're growing incredibly fast – and the core of that growth strategy is to continue to focus on customer success, which has been a core part of our culture since the beginning. Whilst we recognize that you no longer work at Salesforce, if you experienced behaviors that were not aligned to our culture and values, we greatly value the opportunity to learn more. If you're open to it, please provide more details anonymously by contacting our third party provider Ethicspoint at salesforce.ethicspoint.com/. Thank you.
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