Salesforce reviews

4.1

79% would recommend to a friend

(22,483 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,483 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

22K reviews
3.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

- Pretty good OTE for the region plus excellent benefits (retirement plan , health and life insurance, ticket restaurant, wellness reimbursement, car allowance, ESPP,... - Product suit is amazing (even better the vision and marketing salesforce creates around them) Salesforce is really smart expanding the portfolio with additional product that add value into the stack and allow AEs to position further value depending the industry you are focus on (Marketing , service , commerce , mulesoft ...) (B2B B2C) - Really smart guys supporting the daily operations and business. You will have all the support from different areas of the organisation. - 95 up to 100 sales guys in tech would pay to have the opportunity to work in the number 1 Saas company worldwide. Nice to have in your c - Salesforce gives you the chance to work on amazing projects you would have the chance being in a different company.

Cons

Some disadvantages are coming from the advantages indeed: - It’s really difficult to make good money. Target are increasing and OTE are reflected based on global plans , so it depends a lot on how lucky you are you will be able to reach your targets. - You will have to manage the relationship not just with your direct reporting, but wih different stakeholders who will have different interests. As an example, different AEs from different vertical products interested in selling into the same account, different RVPs to manage with. Alignment is one of the most important words in the company. Some days you will finalise your day thinking about how 90% of your calls were to manage talks with colleagues and not customers/ partners. - Depending on the area you are focus in, territory can be really big or small. This comes with the maturity of the product in the market. Per example , Core products AEs are really focus in small territories, however new products in the Org (Mulesoft, Commerce ,...) counts with small teams yet. These AEs are focus in strategic deals and normally cannot support all the opportunities properly. At the end, quotas are increasing because of new products in the portfolio , but you cannot have the same level of support like in mature ones. So I would say it depends how lucky you are with an specific account your co prime could make a big piece of the quota. - I don’t personally believe you have to be the best sales person in the world to sell in Salesforce. Marketing investment and resources are super huge, some customers buy the vision and what they see in events many times , plus there is plenty of really experienced partners in the region. I would say your results at the end of the year will depend 30% of your work and 70% how lucky you are with your territory , maturity of your account and the work of your co-primes - If you like the start uptype of experience , this is not a place where you will be comfortable for a long time (I must confess smaller regions like Iberia are closer to a start up type of company thought ) However, sometimes you will have the feeling you will spend more time reporting, reading Quips, covering different events, than thinking strategically how to gain relationships, trust and projects. - This company can help you win good money, but reducing your health due to stress and long time at work. Work life balance is challenging. There is not an ending point , you will have to be really good Managing this point to have everyone happy : you (and your health , your closer family (that will have to be open on you travelling and spending long hours at work, and the company) This point is being really important. Some people are leaving , or thinking about doing it, because of this last reason. Retaining employees is key for the company. Many important people use to leave (mostly coming from the acquisitions) because they don’t get use to the way the company operates. A lot of people are ex oracles, this can creates a local culture where not anyone might be confortable with.

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Salesforce Response
6y
Thank you for your detailed review. I am happy to see that you are enjoying working at Salesforce, but I am also concerned about the cons you have listed. I know that this can be a demanding work environment but employee wellbeing is one of our priorities. Please reach out to your manager or your ESBP to talk about how to address this. You can also contact our third-party provider http://www.salesforce.ethicspoint.com if you'd rather give anonymous feedback. Thank you for your feedback and for helping us improve!
1.0
Dec 15, 2021
Recommend
CEO approval
Business Outlook

Pros

It pays well. It has good benefits. It has some good employees, usually not in the managerial side. The technology is amazing. If you have no better alternative, it's a good entry place that will look good in your CV.

Cons

Brian Millham hired the executive that destroyed Support with the permission of other Support managers around the world and against the advice of any Engineer that works/worked in the company. That executive and his team have pushed A LOT of terrible changes to make the Support Org just a well-paid but poorly-handled call center environment with a lot of pressure. Instead of fixing what was broken, namely the headcount of Engineers that diagnose Cases in a rapidly evolving technology, they justified their new appointments as The Bosses by pushing changes that have broken the Support Org. Some of those changes: Tierless model (but with tears, ask about that joke to your subordinate, Brian), Slack, a chat for "collaboration" outside of the Saleforce platform where now Cases are handled (working half in a chat, half in a CRM, brilliant), every Engineer working every type of Case that someone, arbitrarily, considered non-complex, Tier 3's now customer facing instead of focused on the technical side of things, experienced people leaving like never before, the ones that are left moved around to work on things they have no knowledge of...it's all wrong. If you're considering a role in Support and you have no job or different alternative, take the Support position, they'll be desperate to hire people considering the attrition they're having. That said, be ready to have patience because the ones making decisions have zero knowledge of the day-to-day job and they'll frequently come up with something that makes your day harder and your job slower. They won't listen to your feedback and they'll keep going on, even if it's detrimental, because someone above them said so. If you have alternative, please go somewhere else and save yourself the trouble. The current managers/directors will be out sooner rather than later and, hopefully, the things will be back to normal in the future. It's a good company and the technology is awesome but this particular department is currently handled by non-technical folk that are too egotistic and arrogant to listen to the people that does the job.

4.0
Jun 19, 2018

Oracle painted blue

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product, great brand, focus on results. The best selling and marketing machine ever created.

Cons

cult methods, you can only adore the company and Mr. Benioff or you're an alien. Too much "friends" hiring generates closed circles and blind, ill loyalty. Almost everybody you'll meet there is fake in terms of personal interaction. Watch your back. You will meet many ex-oracle employees that talk terribly about Oracle but bring it's methods and culture to Salesforce. Nothing left of the fresh, Californian startup spirit it was not long ago.

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Salesforce Response
7y
Thank you for the feedback. The behaviors you've described in your review are not aligned with our values. I realize you are no longer an employee, but if you feel comfortable, we would appreciate it if you could contact EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.
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