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      Ricoh

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      Ricoh reviews

      3.4

      61% would recommend to a friend

      (5,038 total reviews)

      Yoshinori Yamashita

      82% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Ricoh has an employee rating of 3.4 out of 5 stars, based on 5,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ricoh employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      5K reviews
      2.0
      May 8, 2016

      A Large Corporation Trying to Change but Hamstrung by Sheer Inertia

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's very corporate. Lots of branding, lots of metrics, lots of conference calls. Ricoh makes excellent hardware, but hardware is minimally profitable so it's transitioning to a "services-led" organization. They do a good job serving large customers.

      Cons

      The company is slow and unresponsive, much of what they sell isn't their own, the metrics include lots of meaningless and incorrect information, and the conference calls are often much more meaningful to the people leading them than the people listening. They don't do a good job of serving small customers, and they don't treat vertical or geographic markets as unique.

      1.0
      Apr 26, 2016

      Repeatedly humiliated and discredited because of company's lack of any urgency or desire do right by clients

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work in office or remotely. Decent products and technology. Nice co-workers and lower level and very experienced management.

      Cons

      Terrible supply chain communication and sales operations. Poor senior leadership and zero accountability for delivery team, design resources, and service.

      2.0
      Apr 25, 2016

      advice from a presidents club recipient

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Production specialists are very reliable. Service reps are accessible and reliable. Overall the products are good and most of the "network services" are great (although implementation leaves a lot to be desired)

      Cons

      Management from the top down is questionable. There is little help or involvement when you or your customer has issues. You have to fix everything! You should be out selling but you are required to come into the office for bs meetings, conf calls, and spend time making sure problems are being resolved. Meanwhile management is at home or out playing golf. Billing and payroll are notorious for screw ups so you have to fight for you customer and your paycheck. Since 2013 Ricoh has really screwed the commission plan. A majority of sales people just don't care anymore. If you want to make over 6 figures I suggest you find a different industry or work for a reputable dealer with a good commission plan.

      Viewing 178 - 180 of 5,038 Reviews
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      ReviewsRicoh reviews

      Glassdoor has 6,040 Ricoh reviews submitted anonymously by Ricoh employees. Read employee reviews and ratings on Glassdoor to decide if Ricoh is right for you.