Painfully large/slow corporate culture, Great service organization, attempting to be forward thinking
Pros
- Recognized leader in the document management industry with great reference base, good reputation in the market and case studies to support achievements - Great service organization that works hard and keeps customers happy - Good vertical expertise - Ongoing training. - Stable, established company
Cons
- Sales compensation has taken a precipitous decline over the last five years. It's probably in line with the "document management" industry, but no longer in line with the other sectors of the technology industry. I've seen my commissions reduced 40% from 5 years ago... If you are a talented salesperson, Ricoh is no longer somewhere you should plan on spending your career. Your earnings will only decline the longer you stick around. - The company has enacted many policies that negative affect sales compensation and make it harder to acquire new customers. - The pay plan is an encyclopedia with dozens of "gotchas" where if you don't put your revenue in the right bucket, you will either A) not get paid, or B) not get paid what you thought you would based on standard commissions. - Through the layoffs and consolidations over the years, Ricoh has lost the feel of a close knit company. Orders are processed all over the country. Billing/collections are in Atlanta, which makes having any kind of human connection challenging. Just when you get used to working with someone and they become familiar with your account(s) the person is either laid off, leaves or maybe takes another position in the company. - Collections people lack "customer vision". They don't seek to understand why a bill isn't paid, they just come out of the gates saying "when are you going to pay". This has gotten slightly better as more and more collections people are finding sales can help them get to the bottom of an issue much quicker. Communication still needs to improve here.
