Rakuten reviews

3.6

71% would recommend to a friend

(3,543 total reviews)
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Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
May 7, 2014

You can do better

Recommend
CEO approval
Business Outlook

Pros

Great work environment. Free lunch (and breakfast). A lot of the people working there are very proactive and motivated. If you're good at what you do, you'll be given more responsibilities.

Cons

First 40 hours of overtime is unpaid, it ends up making a big difference, because a lot of times you do work those 40 hours. Increase in responsibilities often doesn't equal increase in pay. Promotion is slow. A lot of people end up taking sick leave for depression because of stress or bad management.

3.0
Sep 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Company is eager to change into a global player and is willing to change some things internally to get there. The global change also means there are opportunities for the right people. High profits mean the company has the power to do things.

Cons

Still very much a slow moving Japanese dinosaur on things not strictly tied to business. Entirely KPI driven based, always too business focused to do the right decisions for technology. Even if the company tries to succeed globally the internal structure is Japanese, political, conservative, slow moving (endless workflows and approvals), and the work environment isn't up to global standards nor are the packages. A lot of creative use of "optional" that means mandatory and other odd ball practices.

1.0
Dec 17, 2024

CHOOSE WISELY

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Convenience - Office located in the CBD. Free lunch & snacks - Not the best but better than queuing the entire length of your lunch break at a hawker center. Supportive HR.

Cons

*These critiques are solely based on my experience with the team I was in.* Imbalanced workload - My former team drove the majority of the department's revenue, often working overtime on weekdays. It wasn’t uncommon to see colleagues replying to work messages during weekends and off days. Meanwhile, other departments could often be seen playing video games or sports in the common area—during work hours. It’s no wonder our team was always "expanding" yet never fully staffed; people were jumping ship in droves like lemmings. Inadequate training for new joiners—because practically everyone was new—only made matters worse. Excessive meetings - Meetings in the morning, meetings during lunch time, meetings for a meeting after another meeting, my calendar was so packed that keeping track of my daily BAU tasks became a task in itself. While the weekly fireside chats between HQ employees and the CEO were a nice gesture, having them every single week started to feel a little too warm. Poor management - My former manager in my business line was promoted out of necessity, thanks to the relentless turnover rate of the team (see first point above). Unfortunately, they often struggled to manage even themselves. I’ve never seen someone so inconsistent with their mood throughout the day. Adding to the chaos, the manager rarely provided clear instructions but still expected immediate actions and results. It didn’t take long to realize that mastering the art of boot-licking was the only way to survive in this business line. Unhealthy team culture - Some Japanese colleagues had the troubling habit of mocking the appearance of female colleagues behind their backs, creating a disrespectful and toxic atmosphere. On top of this, there was a tendency among some colleagues to unfairly criticize Japanese-speaking foreigners for their language fluency. If language skills were such a sticking point, it begs the question: why recruit foreigners at all? Why not just send more expats from HQ instead?

Viewing 283 - 285 of 3,543 Reviews

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