Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
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Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Nov 19, 2021

Hit or miss

Recommend
CEO approval
Business Outlook

Pros

Depending on your team, it can be hit or miss. When I joined Rakuten, I was lucky to have joined such a great team with nice Japanese manager and fun teammates. Stable. You will never get fired no matter how incompetent you are. Unless of course, you cheat or misbehave. Looks good on the outside. Rakuten is very famous in Japan, and you will almost 99.99% of the time get approved when you apply on anything (eg. rent, utilities, credit cards, etc). Can be a good launchpad to other companies. Looks good on your CV. Free quality meals 3x a day (pre-covid) Many benefits like free concerts, free game passes, discounted items, etc. Opportunity to work with a lot of people from different countries. Many internal trainings and online courses that you can enroll.

Cons

Depending on your team, it can be hit or miss. Some teams are excellent, some are the worst of worst. Avoid Rakuten Ichiba at all cost. Micromanagement and power harassment exists. There are some incompetent middle and "senior" managers who does nothing but approve attendance, holiday leaves, and production releases. Most of them have Dunning-Kruger syndrome. To cover up their incompetencies, they ask irrelevant questions during meetings to make themselves feel good. Always on call even after office hours. You are always required to bring your company phone to respond to incidents even though you are not an SRE person. :( Overnight work during monthly maintenance and load testing sessions. :( Blame culture. Engineers don't get any gratitude especially when resolving incidents. But instead, gets all the blame. T_T

2.0
Oct 26, 2019

Product Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- learn how to work with Japanese culture - multiple projects to work on

Cons

- there is no company transparency - totally top down approach - compensation on the bottom 20% comparing with other Silicon Valley companies

Viewing 253 - 255 of 3,542 Reviews

Glassdoor has 4,196 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.