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      Rakuten

      Engaged Employer

      Rakuten reviews

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      3.6

      70% would recommend to a friend

      (3,521 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,521 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Feb 2, 2018

      Brain Drain

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Low barriers to entry. A good place to "get your foot in the door" - Clean, almost sterile work environment - Breakfast, catered lunches - Shuttle service

      Cons

      - High turnover - Lack of strategic planning - Weak Executive Management/HR Department - Brain drain. Former colleagues are being replaced by inferior talent - "Herd" mentality - Very bureaucratic. Meetings for the sake of having meetings

      1.0
      Jul 30, 2018

      Trust the other reviews

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free breakfast and lunch and dinner after 7pm Gym onsite Travel opportunities Warriors partnership

      Cons

      Everything USA office does has to go through Japan, whether it's engineering, IT, finance, etc that causes blockage and delay so there's a lot of disengaged, uncoordinated work going on. Management is hired/placed without true consideration into their ability to manage and cultural fit so bad management trickles down to everyone below, causing a lot of frustration and disappointment. Rakuten really underpays compared to the SF market, which equals to low quality hires (if you're looking for more money than you're making currently, don't go here). Because of the low quality hires or difficulty in hiring, they keep transferring people from Japan or Europe to run the US office. Executives are lazy and ignorant of the problems going on and letting the people below them run around putting out fires.

      2.0
      Feb 13, 2018

      Bullying in the US HQ

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some people are nice to work with. Food is decent. I like the open space areas. Great scenery and lots of parking.

      Cons

      People are bullying people all around me. I don’t like it. Why must some people feel so angry all the time.

      Viewing 22 - 24 of 3,521 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,167 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.