Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 16, 2020

Don't join, it's HORRIBLE

Recommend
CEO approval
Business Outlook

Pros

Free lunch during Corona wave?

Cons

CEO wants employees come to office right in Corona-3rd-wave, and he claims to keep "employee health as top priority". That office has confirmed cases all the time. There is a serious internal culture of bragging, shopping site is horrible and a user can't even add item to cart during peak; mobile-business is in chaos and treat customer like joke, yet there is an internal RNN (inside-propaganda) being "proud" all the time. Benefits are a joke. Employee-stock-options gets you a few thousand yen of profit in a year if you sell right after buy every month and if you are lucky.

1.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of interesting project. Employees are free to request for internal transfer. Diverse culture

Cons

I’ve seen lots of managers are lack of management skills. Often your experience doesn’t reflect in your pay grade. - Low salary compare to others global company - Free food but not so healthy and not tasty. - not much employee benefits - if you work hard, you get more task, not bonus. — fitness CENTER not free, — child care service; it’s almost impossible to have your kids enrolled to that service and it’s not free — Career plan for employees? Forget about it

1.0
Nov 9, 2018

Believe the other reviews and stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free catered food, nice offices, latest laptops and adjustable desks

Cons

This is a traditional Japanese company trying to disguise itself as a modern tech company. The Global CEO has people carry his bags, always travels with an entourage, acts like he is a rock star, and surrounds himself with "yes men." I use the word "men" as exactly that - this is an extremely non-diverse company, in which they discriminate openly against women. It's often rationalized as being a "Japanese way of thinking" but women are definitely not seen as equals in this company. You know it's bad when the HR team has completely transitioned in a year, and some former execs don't last more than 6 months. All of the solid CEO's/management have left as soon as they could. From a strategy standpoint, it's really unclear what it actually is. There have been significant rebranding efforts, but for what? No one really knows what Rakuten does, and most of the acquisitions don't make sense either. The strategy sits in the CEO's mind and everyone else just goes around saying how brilliant he is. The US CEO is literally just a puppet for the Global CEO. He's there to host people from Tokyo, but doesn't actually make any strategic decisions. If you have options, don't come here. It's not worth it.

Viewing 202 - 204 of 3,542 Reviews

Glassdoor has 4,194 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.