Rakuten reviews

3.6

71% would recommend to a friend

(3,541 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Oct 28, 2015

Not a good take over

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I worked with where fantastic and you used to get a lot of perks.

Cons

Rakuten took over the company I worked for and now lets just say that it is sadly no more. Sadly the Japanese work ethic does not work in England and rather than telling the big boss man this he was just surrounded by nodding dogs if you like. He should have taken the time to listen to his actual UK employees and changed the way they work to accommodate the UK industry. Was a great company before the take over.

3.0
Aug 5, 2015

Still a Japanese company

Recommend
CEO approval
Business Outlook

Pros

Pros and cons highly depend on the department and team you end up in, so I will write about my personal experience. But keep in mind that there are a lot of people who have exactly opposite situation. Rakuten is almost the only Japanese company that won't require Japanese language and you can apply without any knowledge of Japanese. In my team we always use English in all meetings, even though about 80% of members are Japanese. Work/life balance, overtime, etc. also depends on your team. I never did overtime in Rakuten, but I know people who stay until 10-11pm almost every day. My managers always treat me very well and with respect. I joined as a new grad, but my team treated me like a high-skilled mid-career employee. Me and other new comers were given tasks that require very high level of responsibility. However, for other departments it may be exactly opposite. Rakuten is a huge company with different cultures. Everything depends on on your department, your managers and teammates. But don't forget that it is still a Japanese company. If you apply from overseas and never lived in Japan, you will have a lot of challenges. But hey, it's Japan. Don't expect western-style management, culture and traditions. I see a lot of people complain about their work in Rakuten, but compared to other Japanese companies, in my opinion it is not so bad.

Cons

The worst case is your team doesnt use English at all, you are not given any tasks, managers treat you like a little kid or without any respect, you do a lot of overtime, etc. Very bad OJT training that required you to do meaningless meetings, presentations and tasks. For new grads - very bad HR training that requires you to do even more meaningless things (for example engineers have to sell Rakuten cards). For new grads - you don't know department that you end up in (it's almost random). Low salary. Too many meaningless meetings, Japanese business style. No innovations, too much copying from competitors.

1.0
Jul 13, 2015

Don't judge the book by its cover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Whether you are in engineer or business department, you do get your hands on important tasks or projects earlier than what most other companies- simply because the employment turnover is very frequent. If you do get a chance to work with a solid team member, the chances are that he or she will be leaving the company soon or at least seriously considering exit plans.

Cons

Don't judge the book by its cover. While Rakuten promotes itself as "global" and "innovative" enterprise, it is quite the opposite if you stay away from the fact its official language has become English. - The entire full-time staffs were ordered to read the CEO's new book (which was expected to purchase or borrow on our own) and post what we've learned from it on the HR system. - Cost-cut everywhere. My former department's Online Travel Agency division) cellphones were all taken away and the entire salespeople had to use their personal phone for business purposes. The company also cut office supplies such as pens and notepads and expected us to bring our own. No air conditioning after 6pm, while most of the employees have to stay way longer to finish their tasks. - No bi-annual bonus is given unless you are employed on the day of the bonus. "Half" bonus for entry-level employees for the first year of employment. - Half of the bi-annual bonus is in "stock option", meaning that you have the right to purchase rakuten stock at a discounted price after at least 4 years of working there. It is rare to see any colleague who's been working there that long to begin with. - The company's business model is pretty much selling banner ads and its marketing is sending spam mails. It was very disappointing to realize it while they promote themselves as the Silicon Valley of Japan.

Viewing 199 - 201 of 3,541 Reviews

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