Rakuten reviews

3.6

71% would recommend to a friend

(3,532 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,532 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jan 25, 2013

You will Live to Work - badly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you grew up in Japan and went through the rigid Japanese school system, you will find that Rakuten is probably one of the few best places you can work here. The English requirement, and some global exposure and reach will make this a very rewarding experience for you (compared to other Japanese companies). This can be seen by reading some of the other posts here. People are generally nice, and if you lived in Japan for many decades it will be a breath of fresh air among the traditional companies you will see here. For everyone else....

Cons

For everyone else....... your patience and sanity will be tested. The endless paperwork, KPIs and meetings will quickly sap your morale and motivation. If you like (massive) unpaid overtime, "optional" meetings, more meetings, and below market salary - this is your place. The entire company culture revolves around micro-managing every task, meeting and email you do. Your powerpoint and excel skills will be put to the test. Family? Regular sleep? - for the weak-minded. People are routinely chastised and embarrassed over mailing-lists of over 20-200 people for petty things. While it has not happened to me (yet), it does not create an atmosphere of the place you want to stay long term. On the tech / IT side, if you want to be 8-10 years behind the curve, this is the place to be. Basically if you live here, find a smaller (or truly international) company. If HR is recruiting you from abroad..i would think it over...hard. HR will put on a good show under BAM!, reality hits you and its too late.

1.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Great co workers and peers Decent benefits Work life balance is great amongst some departments

Cons

Worst management HR leader is hostile. Company is aware but this individual is in protected class. Management In other areas equally toxic.

1.0
Mar 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Free disgusting food. Some benefits to make people work more.

Cons

Take this as a warning befor joining the Indian department of Rakuten. Rakuten is a good company if you're working from anywhere other than India. The senior management is just worse and the HR department is the worst. Lot of politics. People going for breakfast with HR and managers to please them. The work never gets done because of petty politics and seniors just sleeping around while the juniors are left to figure things out on their own. The HRs are busy in politics too and the worst ever seen elsewhere. They're just tarnishing Rakutens image in India. The Bangalore office and the senior management is really bad. Theyf make you work on weekends and the credits will be taken away by the managers. They'll showcase your work to the seniors in Japan and will continue doing nothing. They'll try to lure you with benefits and good salary but once you join the company it's all downhill from there. And if you're good with bootlicking this is the company for you. Good luck!!

Viewing 106 - 108 of 3,532 Reviews

Glassdoor has 4,182 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.