Rakuten reviews

3.6

70% would recommend to a friend

(3,529 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Nov 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Free food for 3 meals per day (you have to arrive early and leave late for breakfast and dinner).

Cons

HR is bad; Miscommunication is common in the company; Most people do not know what to do; Work space is noisy; Many random meetings and distraction during a workday; Asakai (Monday morning all-company meeting) is mandatory for promotion.

1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

- Free lunch (if you can find a seat) - Did I mention the free lunch? - In Tokyo the office is mostly in counter-commute direction - Many employee groups (e.g. Dragon Boat group) - No 'written' Japanese requirement but lets be honest, if you know Japanese you will go places

Cons

- As has been said Mikitani, or "Miki Miki" as everyone in Tokyo calls him is a narcissist - Mikitani? Reading his "books" was like reading a novel on common sense - Technical leaders and management are not qualified, out of date, and/or clueless - Layer, upon layer, upon layer of bureaucracy - Management and leaders have a complete and utter fear of failure - Did I mention the books you are supposed to read? - Horrid salary - On that note, used car sales style offers (e.g. if you rank in the top of the top you could make "X" with salary + bonus - Impossible to make lofty goals that are simply unclear and are tied to bonus mentioned above - Projects destined to fail - Management making decisions on technology without understanding - No clear corporate direction, for instance in Japan Rakuten is not only "Amazon" (or it wants to be when it grows up) but it is (in Japan) JCB, Docomo, Resona Bank, etc.. In other words loss of focus on core competencies. - Literally during orientation (again in Tokyo) you are almost forced to change your bank (to Rakuten), told not to order from Amazon, told to get a credit card (Rakuten), change phones (Rakuten), etc. - As mentioned above no Japanese requirement but wouldn't it be nice in Tokyo to have classes on basic Japanese so when/if you take a job you can at least go to the dentist, doctor, restaurants, etc. alas no classes offered from the organization paid - or otherwise.

1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

--> You can actually get paid for doing nothing --> Food is abundant --> Any amount of mistakes and troubles created will be excused with a "sorry", If you friendly with manager

Cons

--> The list is long and hence listing the few --> Allround talent and software development skills are very low --> Some folks who don't know how to build a service sit in Japan and dictate what needs to be created etc., --> Mostly run by Japs with 10+ yrs in company with zero skills. They work 10+ hours to prevent any improvement/change --> I saw some bright/young employees but they are forced to do brain-dead work --> Most managers and senior folks kill their time from 9am to 6 pm, just moving from 1 room to other room for meetings. There is no need to work for many of them --> They hire PJMs and Product Managers and make them do very menial and meaningless work In a nutshell, Rakuten in Asia and Japan claims as a Global company but they are not. If one works for more 1 yrs, a true death trap that you can't get a job elsewhere and hence had to leave in a hurry. It is mostly a matter of time that this company could degenerate but for the Japanese protective policy and some smart eggs in the top. Except for global CFO and CIO, everyone else in Exec line almost consistently make no sense.

Viewing 76 - 78 of 3,529 Reviews

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