Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (471) , Senior Software Engineer (176) , Applications Engineer (127) , Product Manager (93) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 247 reviews)); "Nothing much great to mention here apart from free food and few free biscuits in pantry." ((in 210 reviews)); "Nice people to work with" ((in 185 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 140 reviews)); "Free meals and snacks" ((in 102 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 283 reviews)); "Management is bad and HRs are not friendly." ((in 191 reviews)); "Sometimes managers have no technical knowledge or hands on experience making technical decisions and those projects are promised to fail or become a nightmare." ((in 134 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 47 reviews)); "Bad upper management." ((in 36 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

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Rakuten

Rakuten reviews

3.6

71% would recommend to a friend

(3,533 total reviews)

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.0

Senior management

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

May 20, 2012

All problems come from the top.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall, employees are very friendly and it a casual, fun environment. The employees make the best of a company which is managed badly.

Cons

Managers and above make very bad decisions and are unqualified. They truly don't understand how things work. It is the hardworking employees who are lower on the totem pole who make the company successful. The extremely high turnover rate creates extra work for everyone and this all stems from the uncaring person at the top.

3.0

May 16, 2012

Change doesn't have to be painful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

eCommerce experience for your resume Get to work with some good people Informal work atmosphere Company is located in a nice area of California

Cons

A lot of pressure and unrealistic expectations (goals, work hours, tasks, etc.) put on employees Reputation amongst consumers is diminishing compared to competitors Inability from management to guide and bring employees together under the parent company's (Rakuten) vision Compensation and benefits are far less aggressive compared to competitors

2.0

May 15, 2012

My how things have changed

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Fun, young coworkers Fast paced, agile company Learn Ecommerce

Cons

Employees not valued Lack of direction Lack of leadership and inexperience shows

Viewing 3481 - 3483 of 3,533 Reviews

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All problems come from the top.

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